Sales Administrator

MSA, The Safety Company; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Job summary

MSA Safety is seeking a UK customer support administrator for the HCL Inspection and Certification team. You will manage customer contact points, quotes, orders, invoicing, and data stewardship, coordinating with Field Operations Managers to ensure accurate technical paperwork.

The role requires fluent English, at least 2 years in customer support, and hands-on knowledge of SAP, Simpro and MS Office. Prior multinational exposure is a plus in our fast-paced environment.

Qualifications

• Minimum 2 years of experience in customer support.
• Solid understanding of common business processes.
• Knowledge of SAP, Simpro and MS Office.
• Customer-focused attitude.
• Experience in a multinational company.

Responsibilities

• Serve as the UK customer and technical activity administrator for the HCL Inspection and Certification team.
• Act as customer and field technician point of contact.
• Produce and convert quotes.
• Process orders and purchasing for HCL.
• Handle invoicing and master data stewardship.
• Provide technical liaison with Field Operations Managers.
• Maintain technical paperwork.
• Coordinate HCL master data.

Skills

English - Fluent

Customer focus

Multinational experience

Tools

SAP

Simpro

MS Office

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

Administration of UK customer and technical activities for the HCL Inspection and Certification team, including (but not limited to):

• Customer point-of-contact
• Field Technician point-of-contact
• Quote production and conversion
• Order processing
• HCL-specific purchasing
• Invoicing
• Technical liaison with Field Operations Managers
• Technical paperwork
• HCL-specific master data stewardship

Qualifications

• English - Fluent
• Min. 2 years experience in Customer Support Function
• Solid understanding of common business processes and general business acumen
• Knowledge in SAP, Simpro & MS Office suite
• Basic Technical understanding
• Customer-focus attitude
• Experience in a Multi-national companny