Sales Administrator

MSA - The Safety Company; Birmingham; On-site; GBP 28,000 - 38,000; Full time

Job summary

MSA Safety is seeking a customer-focused professional to act as a primary contact for customers and field technicians in the Birmingham area. You will be involved in quotes, orders, purchasing and invoicing, while coordinating with Field Operations Managers to ensure smooth service delivery.

The role requires at least 2 years in a customer support function, fluent English, and familiarity with SAP, Simpro and MS Office.

Qualifications

• Fluent English is required.
• At least 2 years experience in a Customer Support function.
• Solid understanding of common business processes and general business acumen.
• Knowledge in SAP, Simpro & MS Office suite.
• Basic technical understanding.
• Customer-focus attitude.
• Experience in a multi-national company.

Responsibilities

• Customer point-of-contact for clients and internal teams.
• Field Technician point-of-contact for on-site support.
• Quote production and conversion.
• Order processing and invoicing support.
• HCL-specific purchasing activities.
• Technical liaison with Field Operations Managers.
• Maintenance of technical paperwork.
• HCL-specific master data stewardship.

Skills

English - Fluent

Customer Support

Multi-national experience

Technical understanding

Customer-focus attitude

Tools

SAP

Simpro

MS Office

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

• Customer point-of-contact
• Field Technician point-of-contact
• Quote production and conversion
• Order processing
• HCL-specific purchasing
• Invoicing
• Technical liaison with Field Operations Managers
• Technical paperwork
• HCL-specific master data stewardship

Qualifications

• English - Fluent
• Min. 2 years experience in Customer Support Function
• Solid understanding of common business processes and general business acumen
• Knowledge in SAP, Simpro & MS Office suite
• Basic Technical understanding
• Customer-focus attitude
• Experience in a Multi-national company