Customer Safety Administrator

Tristone Nash; Bracknell; On-site; GBP 26,000 - 34,000; Full time

Job summary

Tristone Nash is seeking two Customer Safety Administrators to join the Customer Safety team. You will provide essential administrative support across Fire Safety, Asbestos, Lifting and Water Safety, coordinate appointments, manage information, monitor workstreams and produce accurate reports for stakeholders.

You will work with internal teams, contractors and customers to ensure safety programmes are delivered on time and to a high standard, while promoting building safety across the

Qualifications

• Strong administrative background.
• Excellent IT skills and experience with Microsoft applications.
• Exceptional interpersonal and communication skills.
• Proactive, enthusiastic and self-motivated approach.
• Ability to work independently and as part of a team.

Responsibilities

• Provide administrative support across Fire Safety, Asbestos, Lifting and Water Safety programmes.
• Coordinate access appointments for safety programmes and risk assessments.
• Manage customer and colleague contacts (emails, requests and calls).
• Review digital workstreams, identify priorities and escalate issues.
• Support programme delivery, allocate work, raise jobs and purchase orders, communicate with customers.
• Produce regular assurance reports to support KPI monitoring.
• Input and maintain information in management systems to ensure records are up to date.
• Support compliance requirements across the housing sector.
• Promote Customer and Building Safety through campaigns and engagement.

Skills

Administrative background

Interpersonal skills

Communication skills

Teamwork

Problem solving

Attention to detail

Tools

Microsoft Office

Job description

We're looking for two Customer Safety Administrators to join the Customer Safety team and provide essential administrative support across Fire Safety, Asbestos, Lifting and Water Safety.

You’ll play a key role in supporting the delivery of Customer Safety programmes, coordinating appointments, managing information, monitoring workstreams and producing accurate reports. You’ll work closely with internal teams, contractors, customers and other stakeholders to make sure safety programmes are delivered effectively and on time.

Key responsibilities

• Provide effective administrative support to enable the delivery of Customer Safety programmes across Fire Safety, Asbestos, Lifting and Water Safety.
• Coordinate access appointments for Customer Safety programmes and risk assessments.
• Manage and prioritise customer and colleague contacts relating to Customer and Building Safety, including emails, internal requests and telephone enquiries.
• Review digital workstreams, identifying priorities and escalating issues to the Customer Safety team where required.
• Support annual programmes of work and recommendations arising from risk assessments, including allocating work, raising jobs and purchase orders, and communicating with internal and external customers.
• Produce regular assurance reports to support Customer Safety delivery activities and KPI monitoring.
• Collect, input and maintain accurate information within management systems, working with teams and stakeholders to ensure records are complete and up to date.
• Support mandatory and best-practice compliance requirements across the housing sector.
• Help promote the importance of Customer and Building Safety across the organisation and through customer-facing campaigns.

What we're looking for

We’d love to hear from you if you:

• Have a strong administrative background and can work confidently both independently and as part of a team.
• Have excellent IT skills and practical experience using Microsoft applications and internal management systems.
• Have exceptional interpersonal skills and a proactive, enthusiastic and self-motivated approach.
• Have excellent communication skills and enjoy working collaboratively with a wide range of people.
• Are comfortable working in a rapidly changing environment and managing competing priorities.
• Can work effectively under pressure while maintaining a high standard of accuracy and customer service.
• Have excellent troubleshooting and problem-solving skills.
• Are confident handling information, maintaining accurate records and producing reports.
• Take pride in delivering an outstanding service to colleagues and the teams you support.
• Understand the importance of Customer and Building Safety and the role effective administration plays in supporting compliance.