Deputy Support Services Manager

Westmorland Hotel; Gloucester; On-site; GBP 42,000 - 56,000; Full time

Job summary

Westmorland Hotel is seeking a hands-on Facilities Manager to oversee Support Services teams, ensuring a safe, compliant environment across sites. The role covers daily to monthly cleanliness schedules and requires coordination with the Safety team to maintain 100% compliance.

The position is on-site with flexibility for a 24/7 rota and emergencies. Ideal candidates will have strong planning skills, experience in property fire safety, and excellent communication with internal teams and external

Qualifications

• Knowledge of property health and safety, preferably with a management system.
• Experience managing fire safety in property environments.
• Project management of small to medium projects.
• Practical building maintenance expertise.
• Proficient in Microsoft Office.
• Strong written and verbal communication.
• Highly organized with strong planning and attention to detail.
• Ability to build relationships with suppliers and internal customers.
• Calm under pressure and able to prioritise urgent issues.
• Hands-on, on-site role with 24/7 availability.

Responsibilities

• Manage the Support Services teams to maintain a safe, compliant environment.
• Complete daily to monthly cleanliness schedules delivering consistent results.
• Audit building safety and work with Safety team for 100% compliance.
• Be on-site with flexibility to support a 24/7 operation and on-call rota.

Skills

Facility management

Health & safety

Fire safety

Project management

Building maintenance

Microsoft Office

Communication

Planning skills

Stakeholder mgmt

Tools

Microsoft Office

Job description

Manage the Support Services teams in your area, maintaining a well-kept, safe, secure, compliant and efficient environment, with support from the rest of your team.

Be responsible for the completion of daily, weekly and monthly cleanliness schedules, delivering excellent, consistent results across both sites, internally and externally, 24 hours a day.

Ensure the safety of buildings and structures carrying out audits, working closely with the Safety team to maintain 100% compliance.

This is a hands-on, on-site role that requires flexibility to support a 24/7 operation, including participation in an out-of-hours/on-call rota for emergencies.

• Good knowledge of property-related health and safety issues, preferably within a management system.
• Experience of managing fire safety within the property environment.
• Experience of project management of small to medium projects.
• Proficient in practical building maintenance.
• Confident user of Microsoft Office.
• Self-motivated, with strong written and verbal communication skills — you will be in direct contact with the wider team and external contractors.
• Highly organised with a logical approach; strong planning skills and good attention to detail, as you will be the collator and custodian of the department's statutory and mandatory compliance records.
• Able to build excellent working relationships with external suppliers and internal customers.
• Calm under pressure, and able to prioritise your response to situations based on urgency.
• High Standards.