Customer Care Administrator

A long standing partner; Bracknell; On-site; GBP 25,000 - 31,000; Full time

Job summary

A long standing partner in Bracknell is seeking a Customer Safety Administrator to support safety programmes across fire, asbestos, lifting and water safety. The role focuses on coordinating appointments, handling enquiries, maintaining records and delivering essential safety activities.

You will work with internal and external stakeholders to produce regular reports, manage workloads and promote the importance of customer and building safety.

Qualifications

• You’ll need strong IT skills and practical experience using Microsoft applications.
• Excellent communication and interpersonal skills.
• A proactive, enthusiastic and self-motivated approach.
• Ability to work independently while also being a strong team player.

Responsibilities

• Coordinate access appointments for customer safety programmes and risk assessments.
• Manage enquiries from customers and colleagues via email, telephone and internal systems.
• Review digital workstreams and escalate priorities to the wider Customer Safety team.
• Support annual safety programmes and recommendations arising from risk assessments.
• Allocate work, raise jobs and purchase orders, and liaise with internal and external customers.
• Produce regular reports and KPI information to support assurance and delivery.
• Input and maintain accurate information across management systems.
• Collaborate with teams to ensure information and actions are completed on time.
• Support compliance requirements and promote safety across the organisation.
• Provide general administrative support as required.

Skills

Organised

Communication

Team player

Independent worker

Prioritisation

Problem-solving

Tools

Microsoft Office

Job description

Customer Safety Administrator

Location: Bracknell

Salary: £27,855 per annum

Hours: Monday to Friday, full-time hours

Are you an organised and proactive administrator looking for a role where your work directly supports customer and building safety?

We are currently recruiting for a Customer Safety Administrator to join an established organisation in Bracknell. This is a varied administrative role supporting important safety programmes across areas including fire safety, asbestos, lifting and water safety.

You’ll play a key role in coordinating appointments, managing customer and colleague enquiries, maintaining accurate records and supporting the delivery of essential safety programmes.

The Role

As a Customer Safety Administrator, your responsibilities will include:

• Coordinating access appointments for customer safety programmes and risk assessments.
• Managing and prioritising enquiries from customers and colleagues via email, telephone and internal systems.
• Reviewing digital workstreams and identifying and escalating priorities to the wider Customer Safety team.
• Supporting annual programmes of work and recommendations arising from risk assessments.
• Allocating work, raising jobs and purchase orders, and liaising with internal and external customers.
• Producing regular reports and KPI information to support assurance and delivery.
• Collecting, inputting and maintaining accurate information across management systems.
• Working closely with teams and stakeholders to ensure information and actions are completed accurately and on time.
• Supporting mandatory and best-practice compliance requirements.
• Promoting the importance of customer and building safety across the organisation and through customer campaigns.
• Providing general administrative support as required.

About You

We’re looking for someone with a strong administrative background who is confident managing a varied workload and working to deadlines.

You’ll ideally have:

• Strong IT skills and practical experience using Microsoft applications.
• Excellent communication and interpersonal skills.
• A proactive, enthusiastic and self-motivated approach.
• The ability to work independently while also being a strong team player.
• Excellent organisation skills and the ability to prioritise effectively under pressure.
• Strong troubleshooting and problem-solving abilities.The confidence to communicate with a range of internal and external stakeholders.
• Experience working in a fast-paced or changing environment.

An understanding of Landlord Health & Safety requirements would be desirable, although not essential.

What’s on Offer?

• £27,855 per annum
• Permanent position
• Monday to Friday working hours
• Bracknell-based location
• Opportunity to develop your career within an established organisation
• A varied role with the opportunity to make a genuine contribution to customer and building safety

If you’re an experienced administrator who takes pride in delivering a high-quality service and enjoys a role with responsibility and variety, we’d love to hear from you.

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