Customer Safety Administrator

Allscreens Nationwide Ltd; Yeovil; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

A Customer Safety Administrator role at Allscreens Nationwide Ltd is focused on supporting compliance and remedial programmes within the Customer Safety team. You will work with External Contract Managers and contractors to ensure smooth delivery, raising jobs, handling access issues, and keeping data up to date.

A strong admin background and a passion for spreadsheets are essential. You will contribute to delivering excellent customer service to internal and external stakeholders, communicating

Qualifications

• Strong administration experience is required.
• Passion for spreadsheets and data handling.
• Excellent customer service and communication skills.
• Self-motivated, enthusiastic and solutions-focused attitude.
• Ability to work as part of a team to keep customers safe at home.

Responsibilities

• Raise jobs and assist with access issues for contract delivery.
• Process invoice payments and keep data up to date.
• Deliver prompt email responses and provide clear communications.
• Collaborate with External Contract Managers and contractors.
• Work from Yeovil office three days a week, with remaining days flexible.

Skills

Administrative experience

Microsoft Excel

Data management

Customer service

Communication skills

Job description

We're looking for a Customer Safety Administrator to join our Customer Safety team, where you'll support with the delivery of compliance and remedial programmes.

You’ll work closely with our External Contract Managers and contractors to ensure the smooth delivery of our compliance programmes. This will include raising jobs, assisting with access issues, invoice payments and keeping our data up to date.

Strong administration experience is required, as well as a passion for spreadsheets.You’ll be working in a team to make sure our customers are safe in their homes. You will also be delivering excellent customer service to our internal and external customers, with prompt responses to emails and excellent communication skills. You’ll bring a self‑motivated, enthusiastic and solution focused attitude to the role.

You'll be working from our Yeovil office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home.

We’ll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early.