Customer Resolutions Advisor — Hybrid (12-month FTC)

Stannah Group; Andover; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Market Aligned Salary

Profit Share Bonus Scheme

25 days holiday

Holiday buy scheme

Pension Scheme

SimplyHealth Cash Plan

Life Assurance Scheme

Long Service award scheme

Employee Assistance Programme

Enhanced maternity and paternity provi

Job summary

Stannah Group is seeking a Customer Resolutions Advisor to join the Customer Service team at our Head Office in Andover. You will handle customer queries post-installation, work with engineers and contractors, and strive to resolve issues quickly and professionally, delivering positive outcomes for customers and the business.

The role offers a 12-month fixed term contract with a salary of £27,000 per annum, with a hybrid working pattern after training.

Qualifications

• Experience in customer service, complaints handling, retail, hospitality, contact centres, administration or another customer-facing role.
• Excellent verbal and written communication skills.
• Friendly, professional and empathetic approach.
• Strong organisational skills and the ability to manage multiple priorities.
• The confidence to handle challenging conversations and find practical solutions.
• A positive attitude and willingness to learn.
• The ability to work collaboratively with colleagues across different teams.

Responsibilities

• Managing customer queries and resolutions via telephone, email and written correspondence.
• Investigating customer concerns and coordinating with internal teams to identify effective solutions.
• Supporting customers throughout the resolution process, keeping them informed and ensuring a positive experience.
• Liaising with engineers, contractors and colleagues to minimise disruption and resolve issues efficiently.
• Maintaining accurate records of customer interactions and agreed actions.
• Building strong working relationships across the business to achieve the best outcomes for customers and Stannah.

Skills

Verbal & written comms

Empathy

Organisation & multitasking

Conflict handling

Positive attitude

Team collaboration

Job description

Stannah Group is seeking a Customer Resolutions Advisor to join the Customer Service team at our Head Office in Andover. You will handle customer queries post-installation, work with engineers and contractors, and strive to resolve issues quickly and professionally, delivering positive outcomes for customers and the business.

The role offers a 12-month fixed term contract with a salary of £27,000 per annum, with a hybrid working pattern after training.