Hybrid Customer Resolutions Specialist

Stannah Stairlifts Inc.; Andover; Hybrid; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Market-aligned salary

Profit share bonus

Pension scheme

Health plan

Life assurance

Long service award

Employee discounts

Zusammenfassung

Stannah Stairlifts Inc. in Andover is seeking a Customer Resolutions Advisor to join our Customer Service team at our head office. You will own customer queries after lift installations, resolve issues quickly and professionally, and work with engineers and contractors to deliver positive outcomes for customers and the business.

This is a 12-month fixed-term contract with a salary of £27,000 per year. The role offers a rotating shift pattern and a mix of home and office working after training,

Qualifikationen

• Experience in customer service or a customer-facing role.
• Excellent verbal and written communication.
• Ability to manage multiple priorities and work with teams.

Aufgaben

• Handle customer queries via telephone, email and written correspondence.
• Investigate concerns and coordinate with internal teams for solutions.
• Keep customers informed and ensure a positive experience.
• Liaise with engineers, contractors and colleagues to resolve issues.
• Maintain accurate records of customer interactions and actions.
• Build strong relationships across the business for best outcomes.

Kenntnisse

Communication skills

Customer service

Organisational skills

Empathy

Team collaboration

Jobbeschreibung

Stannah Stairlifts Inc. in Andover is seeking a Customer Resolutions Advisor to join our Customer Service team at our head office. You will own customer queries after lift installations, resolve issues quickly and professionally, and work with engineers and contractors to deliver positive outcomes for customers and the business.

This is a 12-month fixed-term contract with a salary of £27,000 per year. The role offers a rotating shift pattern and a mix of home and office working after training,