Hybrid Customer Support Advisor - 12-Month FTC

Heals; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Heal's is hiring a Customer Support Advisor at its Head Office in Central London for a maternity cover. 35 hours per week, core hours 9am-5pm, 5 days, with hybrid working from Tottenham Court Road, W1T. Fixed-term contract from December 2026 to November 2027, based at the London office.

You will join the Customer Support team, helping customers with queries across a range of furniture and home products and delivering exceptional service in a busy environment.

Qualifications

• Excellent telephone and English written skills.
• Strong communication abilities and customer service experience.
• Administrative experience or customer service background.
• Good computer skills and initiative in a busy environment.

Responsibilities

• Support and help customers resolve queries across a range of products.
• Provide outstanding service and maintain accuracy in all interactions.
• Handle varied inquiries and contribute to a positive customer experience.
• Communicate clearly to resolve issues and document interactions.

Skills

Telephone skills

Written English

Communication

Customer service experience

Administrative experience

Computer skills

Job description

Heal's is hiring a Customer Support Advisor at its Head Office in Central London for a maternity cover. 35 hours per week, core hours 9am-5pm, 5 days, with hybrid working from Tottenham Court Road, W1T. Fixed-term contract from December 2026 to November 2027, based at the London office.

You will join the Customer Support team, helping customers with queries across a range of furniture and home products and delivering exceptional service in a busy environment.