Customer Experience Advisor — 6-Month FTC (On-site)

Plymouth Community Homes; Crownhill; Vor Ort; GBP 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Pension scheme

Onsite gym

Volunteer days

Annual leave 25–30 days

Employee Assistance Programme

Zusammenfassung

Plymouth Community Homes is seeking a Customer Experience Advisor to join our on-site team in Crownhill. This 6-month fixed-term contract involves delivering high-quality customer service, resolving queries at first contact, and supporting the Planning team with scheduling tasks.

The role operates on a rota from 07:00 to 20:00 with no weekend or bank holiday work, and requires experience in contact centres, good IT skills, and a commitment to customer care.

Qualifikationen

• Experience in contract centre customer service.
• Confident using IT systems including MS Office and able to learn new systems quickly.
• Empathetic, patient, and respectful communication at all times.
• Ability to work independently and in a team.
• Flexible to meet service needs within rota.

Aufgaben

• Deliver a high-quality service to customers and colleagues, resolving queries at first point of contact where possible.
• Support Planning team by using scheduling systems to manage operatives' diaries efficiently.

Kenntnisse

Customer service

IT systems

GDPR

Communication

Teamwork

Flexibility

Equality & diversity

Tools

Microsoft Office

Jobbeschreibung

Plymouth Community Homes is seeking a Customer Experience Advisor to join our on-site team in Crownhill. This 6-month fixed-term contract involves delivering high-quality customer service, resolving queries at first contact, and supporting the Planning team with scheduling tasks.

The role operates on a rota from 07:00 to 20:00 with no weekend or bank holiday work, and requires experience in contact centres, good IT skills, and a commitment to customer care.