Customer Renewal Adviser - Commercial & Schemes (Fixed Term Contract)

Howden; Cheltenham; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Job summary

Howden, a global insurance group, is seeking a Customer Renewal Advisor for its Commercial Schemes team, supporting Protect My Let. Based in Colchester or Cheltenham, this fixed-term contract offers flexible hours and a customer-focused role renewing existing client policies and tailoring cover.

You will build relationships, handle renewals via phone and email, and work toward team targets while delivering excellent service and opportunities to add value.

Qualifications

• Experience in customer-facing roles, renewals or administration.
• Strong communication skills over phone and email.
• Ability to work in a flexible role (hybrid/part-time options).
• GCSEs including Maths and English; A Levels desirable; Cert CII desirable.

Responsibilities

• Build and maintain positive relationships with customers, insurers and colleagues.
• Contact existing clients regarding policy renewals.
• Understand customers’ needs and identify suitable insurance solutions.
• Deliver high-quality service via phone and email.
• Handle enquiries promptly and accurately.
• Process renewals and policy adjustments.

Skills

Customer-facing experience

Phone communication

Customer-focused

Organisational skills

Multitasking

IT literacy

Value-add thinking

Education

GCSEs including Maths & English

A Levels

Cert CII

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden - Commercial & Schemes, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

At Howden, we know that great customer experiences start with great people. We’re looking for a friendly and customer-focused Customer Renewal Advisor to join our successful Commercial Schemes team, supporting our specialist landlord insurance brand, Protect My Let. This is a fantastic opportunity to join a welcoming and collaborative team where you’ll work with an established portfolio of clients, helping them find the right insurance solutions and ensuring they receive an exceptional experience at every stage of their journey.

Looking for a role that combines customer service, relationship building and problem-solving? Whether you’re experienced in insurance or bring transferable skills from another customer-focused environment, we’d love to hear from you. Please note this is a fixed-term contract to provide maternity cover. We welcome applications from candidates seeking either full-time or part-time hours. You will be based in either our Colchester or Cheltenham office.

What you’ll be doing

As a Customer Renewal Advisor, you’ll support existing clients with their insurance renewals, helping them understand their cover and ensuring their policies continue to meet their needs.

You’ll be responsible for:

• Building and maintaining positive relationships with customers, insurers and colleagues


• Contacting existing clients regarding their policy renewals


• Understanding customers’ needs and identifying the most suitable insurance solutions


• Delivering a high level of service through phone and email interactions


• Handling customer enquiries promptly, professionally and accurately


• Processing renewals, policy adjustments and related administration


• Preparing and issuing policy documentation


• Working towards individual and team objectives while maintaining excellent customer outcomes


• Identifying opportunities to enhance customer cover and provide additional value where appropriate

What we’re looking for

We’re interested in people who enjoy helping customers, building relationships and delivering great service. You may have experience in customer service, sales, account management, banking, retail, property, hospitality, insurance or another customer-focused environment.

You’ll ideally have:

• Experience in a customer-facing, sales, renewals or administrative role


• Confidence communicating with customers over the phone and building rapport


• A positive, proactive and customer-focused approach


• Strong organisational skills and attention to detail


• The ability to manage multiple priorities and meet deadlines


• Good literacy, numeracy and IT skills


• Experience identifying opportunities to add value for customers would be beneficial, but not essential

Qualifications

• GCSEs (or equivalent), including Maths and English


• A Levels desirable but not essential


• Cert CII qualification desirable but not required

Why join Howden?

• Join a supportive and friendly team environment


• Work with an established customer portfolio rather than generating new business from scratch


• Gain valuable experience within a leading insurance broker


• Access learning and development opportunities to support your career growth

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new




• We support each other in the small everyday moments and the bigger challenges




• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Fixed Term Contract (Fixed Term)