Customer Relationship Manager - South of England

Barchester Healthcare; London; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the care sector is seeking a Customer Relationship Manager to enhance the reputation of its care homes. This role involves supporting teams to increase occupancy, conducting customer satisfaction research, and engaging with local communities. The ideal candidate will have a strong sales and marketing background, excellent communication skills, and a passion for quality care.

Benefits

Car allowance

Uncapped commission scheme

Mobile phone

Laptop

Free training and development opportunities

Qualifications

• Proven track record in sales and marketing.
• Experience in multi-site marketing activities.
• Background in the care and health industry preferred.

Responsibilities

• Support teams to increase occupancy in care homes.
• Conduct customer satisfaction research and provide feedback.
• Engage with local community groups and oversee events.

Skills

Sales and marketing

Networking

Communication

Interpersonal skills

Empathy

Job description

ABOUT THE ROLE
As a Customer Relationship Manager at Barchester, you’ll help us build the reputation of our care homes to ensure their success. Your responsibilities will include supporting teams across care homes in our South Division to increase occupancy, focusing on private occupancy. You will enhance their reputation for quality care within local communities and showcase their strengths to prospective residents and their families.

Daily tasks may involve strengthening the home’s web presence, improving enquiry management, liaising with General Managers (GMs) to ensure quick responses to pre-admission assessments, and developing sales and marketing teams. You will also help these teams engage with local community groups and oversee events and activities targeted at these groups.

You will conduct customer satisfaction research to identify areas for improvement in the conversion process and provide feedback to leadership. Additionally, you will give weekly updates on live enquiries and community engagement efforts. As a Customer Relationship Manager, your role is to connect residents in need of quality care and support, making a meaningful difference in their lives.

ABOUT YOU
You should have a proven track record in sales and marketing, managing enquiries, and networking. Experience in multi-site marketing activities and achieving targets is essential, preferably with some background in the care and health industry. A self-motivated, creative individual who can work as part of a multidisciplinary team will excel in this role.

Empathy towards customers experiencing emotional and challenging situations is crucial, along with excellent communication and interpersonal skills. This role involves remote work with regular travel, so a willingness to travel and a full driving license are required.

REWARDS PACKAGE
We offer a competitive salary and benefits such as a car allowance, uncapped commission scheme, mobile phone, laptop, and free training and development opportunities. There is ample scope for career growth within our warm and supportive organization.

If you are organized, people-oriented, and eager to contribute to an organization committed to quality care, this is a rewarding opportunity.