Customer Relationship Manager - South of England

Barchester Healthcare; Exeter; Remote; GBP 30,000 - 45,000; Full time

Job summary

Barchester Healthcare is seeking a Customer Relationship Manager to enhance the reputation of their care homes and increase occupancy. The role involves supporting teams, managing enquiries, and conducting customer satisfaction research, all while working remotely with regular travel. A strong background in sales and marketing is essential, along with excellent communication skills. The position offers a competitive salary and a rewarding experience in a supportive environment.

Benefits

Car allowance

Uncapped commission scheme

Mobile phone

Laptop

Free training and development

Qualifications

• Proven track record in sales and marketing.
• Experience in multi-site marketing activities.
• Ability to work effectively as part of a team.

Responsibilities

• Support teams to increase occupancy in care homes.
• Enhance homes' web presence and manage enquiries.
• Conduct customer satisfaction research and provide feedback.

Skills

Sales and Marketing

Networking

Communication

Interpersonal Skills

Job description

ABOUT THE ROLE
As a Customer Relationship Manager at Barchester, you’ll help us build the reputation of our homes to ensure they’re successful. Your responsibility will be to support teams across care homes in our South Division to increase their occupancy, with a focus on private occupancy. You will do this by enhancing their reputation for quality care within local communities and showcasing their strengths to prospective residents and their families.

Day-to-day, your tasks may include strengthening the home’s web presence, improving the enquiry management process, or liaising with General Managers (GMs) to ensure quick responses to pre-admission assessments. You will also develop strong sales and marketing teams within the homes, helping them utilize knowledge about local community groups, and oversee the organization of events and activities targeted at these groups.

You will conduct customer satisfaction research to identify areas for improvement in the conversion process and provide feedback to the wider leadership team, along with weekly updates on live enquiries and community engagement. As a Customer Relationship Manager, you will connect us with residents needing quality care and support, making a meaningful difference in their lives.

ABOUT YOU
You should have a proven track record in sales and marketing, managing enquiries, and networking to succeed as a Customer Relationship Manager. Experience in delivering multi-site marketing activities and achieving targets is essential; experience in the care and health industry is preferred but not required. A self-motivated individual with a creative mindset, you should be able to work effectively as part of a multi-functional team.

Empathy towards customers experiencing emotional and challenging journeys is crucial. Excellent communication and interpersonal skills are required. This role involves remote work with regular travel, so a willingness to travel and a full driving license are essential.

REWARDS PACKAGE
Along with a competitive salary, we offer impressive benefits including a car allowance, uncapped commission scheme, mobile phone, laptop, and free training and development. There are ample opportunities for career growth within our large, supportive organization renowned for its warm environment.

If you wish to utilize your organizational and interpersonal skills in an organization committed to providing quality care, this role offers an empowering and rewarding experience.