Customer Relationship Manager - South of England

Barchester Healthcare; Islington; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Barchester Healthcare is seeking a Customer Relationship Manager to enhance the reputation of their care homes. This role involves supporting teams to increase occupancy and engaging with local communities. The ideal candidate will have a strong sales background and exceptional communication skills, contributing to meaningful connections between residents and quality care.

Benefits

Car allowance

Uncapped commission scheme

Mobile phone

Laptop

Free training and development

Qualifications

• Proven track record in sales and marketing.
• Experience in multi-site marketing activities.
• Ability to manage enquiries and meet targets.

Responsibilities

• Support care home teams to increase occupancy.
• Engage with local community groups through events.
• Conduct customer satisfaction research.

Skills

Sales and marketing

Networking

Communication

Interpersonal skills

Job description

ABOUT THE ROLE
As a Customer Relationship Manager at Barchester, you’ll help us build the reputation of our homes to ensure their success. Your responsibilities include supporting care home teams across the South Division to increase occupancy, focusing on private occupancy. You will enhance their reputation for quality care within local communities and showcase their strengths to prospective residents and families.

Your daily tasks may involve strengthening the home’s web presence, improving enquiry management, liaising with General Managers (GMs) for rapid responses to pre-admission assessments, developing sales and marketing teams, and engaging with local community groups through events and activities.

You will conduct customer satisfaction research to identify areas for improvement in the conversion process, provide feedback to leadership, and give weekly updates on enquiries and community engagement. Your role is vital in connecting residents with quality care and support, making a meaningful difference in their lives.

ABOUT YOU
You should have a proven track record in sales and marketing, managing enquiries, and networking. Experience in multi-site marketing activities and meeting targets is essential, preferably with some background in the care and health industry. As a self-motivated and creative individual, you’ll work well within a multi-functional team.

Empathy towards customers experiencing emotional and challenging journeys is crucial. Excellent communication and interpersonal skills are required. The role involves working from home with regular travel, so a willingness to travel and a full driving license are essential.

REWARDS PACKAGE
We offer a competitive salary along with benefits such as a car allowance, uncapped commission scheme, mobile phone, laptop, and free training and development. There are ample opportunities for career growth within our warm and supportive environment.

If you’re looking to use your organisational and people skills in an organisation committed to providing quality care, this is an empowering and rewarding opportunity.