Customer Relationship Manager

Caring Homes Group Ltd; West Liss; On-site; GBP 38,000 - 58,000; Full time

Benefits offered by this job

Competitive salary and benefits, bonus

Professional development including培训

Free DBS & Blue Light Card

High street discounts

Employee assistance program

Job summary

Caring Homes Group Ltd is seeking a Customer Relations Manager to work closely with the Home Manager to craft targeted sales and marketing plans aimed at potential residents, families and social care professionals. The role focuses on driving occupancy and promoting the advantages of Caring Homes across channels.

You will plan external events, create engaging materials, and manage social media content to showcase the benefits of our care homes.

Qualifications

• Proven experience in business development, sales, or a similar role.
• Ability to build and maintain strong relationships with residents, families and professionals.
• Excellent interpersonal and communication skills to liaise with multiple stakeholders.

Responsibilities

• Collaborate with the Home Manager to develop tailored sales and marketing plans.
• Drive occupancy in Caring Homes by promoting benefits to potential residents.
• Plan and run external events and create marketing materials and social media content.
• Position Caring Homes as the preferred choice for future residents and their families.

Skills

Empathy

Interpersonal skills

Communication

Relationship building

Teamwork

Independent working

Tools

Microsoft Office

CRM software

Job description

As a Customer Relations Manager, you'll collaborate closely with the Home Manager to develop tailored sales and marketing plans that resonate with potential residents, their families, and social care professionals. Your sales and marketing expertise will be essential in driving occupancy in our Homes. From planning and executing external events to creating and distributing marketing materials and social media content, you'll showcase and enhance the benefits of Caring Homes, positioning us as the preferred choice for future residents.

• A heart full of empathy and a genuine desire to make a difference.
• Proven experience in business development, sales, or a similar role, preferably within the healthcare industry but not essential.
• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and CRM software.
• A passion for working with the elderly and enhancing their quality of life.60 Bedded Nursing, Dementia and Residential Care Home
• Full time; 40hrs per week

At Caring Homes, we're not just about providing care; we're about creating a warm and welcoming home for our residents and our incredible team members. Our mission is simple yet profound: to make each home the best possible place to live and work. We believe in fostering a family-like environment where everyone feels valued, respected, and cherished. Every resident is unique, and so is their care. Join us in delivering personalised support that meets the diverse needs and interests of our residents, always with their comfort and happiness in mind.

Why Join Us?

• Professional Growth: We are committed to your career development and offer continuous training and opportunities for advancement within the social care sector.
• Supportive Environment: Be part of a team that values empathy, dedication, and professionalism.

Perks:

• Competitive salary and benefits package including bonus / commission.
• Ongoing professional development including training and support to help you excel in your role including apprenticeship opportunities.
• A supportive and inclusive work environment.
• Free DBS & Blue Light Card
• High street discounts
• Employee assistance program for personal and professional support.