Customer Relationship Manager

Care UK; Whitstable; On-site; GBP 32,000 - 42,000; Full time

Job summary

Care UK is recruiting a Customer Sales Manager for Harrier Lodge care home in Whitstable. The role focuses on driving self-funded sales, delivering exceptional customer experiences, and may require some evenings and weekends to meet targets.

Key duties include promoting the home, explaining facilities and pricing to prospective clients, monitoring competitors, and building community relationships to generate enquiries and occupancy growth.

Qualifications

• Experienced sales and business development professional.
• Self-motivated, flexible and enthusiastic.
• Customer service mindset with ability to work some evenings and weekends.

Responsibilities

• Achieve set targets for resident occupancy and self-pay mix.
• Promote the care home via community relationships, events, sponsorship and PR.
• Communicate accurate information to prospective clients about facilities, care, and prices.
• Monitor the local competitor landscape and identify gaps in the market.
• Identify potential business and marketing opportunities within the local catchment area.
• Collaborate with the Home Manager and Head of Departments to drive results.
• Complete daily, weekly and monthly reports accurately and on time.

Skills

Sales experience

Business development

Customer service

Job description

We have an exciting new role for a Customer Sales Manager based at Harrier Lodge care home in Whitstable. As an experienced sales and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care.

Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom. We are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role:

The role of Customer Sales Manager is to drive sales and support the care home to achieve its sales targets, with a primary focus on self-funded customers. The Customer Sales Manager will work flexibly to meet business needs, and this will entail working some evenings and weekends to provide an exceptional customer experience for each sales enquiry.

Key Responsibilities:

• Achieve set targets for resident occupancy, associated self-pay mix and average weekly fee.
• Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR.
• Effectively communicate accurate information to prospective clients regarding the facilities, care expertise, service, and prices.
• Understand and monitor the competitor landscape to ensure the homes maintain their competitive advantage and identify gaps in the local market.
• Identify potential business and marketing opportunities within the local catchment area.
• Work closely with the Home Manager and Head of Departments
• Ensure all daily, weekly, and monthly required reports are completed accurately and on time.

What We're Looking For:

Self-motivated, flexible, and enthusiastic
Works collaboratively with others always sharing ideas and information.
Highly organised, ability to keep track and progress multiple priorities at any one time.
A customer service mindset

Why Join Care UK?

• Be part of a dynamic and growing organisation dedicated to providing outstanding care.
• Collaborate with a diverse and talented team in a supportive and inclusive environment.
• Enjoy a competitive salary and comprehensive benefits package.
• Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!