Customer Relations Manager

Hallmark Care Homes; South Tehidy; Remote; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Pension

Life assurance

Healthcare (optional)

Hallmark Rewards

Work-life balance

Job summary

Hallmark Luxury Care Homes is seeking a Customer Relations Manager to drive sales, occupancy and exceptional resident experience across our homes in England and Wales. You will lead relationship-building with residents, families and external partners while delivering strong revenue performance and a customer-centric culture.

You'll manage marketing events, report on weekly activity, and collaborate with management to meet targets.

Qualifications

• Knowledge of spreadsheet and budget tracker usage; ability to spot trends in the market and problem-solve.
• Strong communication skills for interacting with residents, families, and team members.
• Professional and committed to delivering high-quality service in a care-home setting.

Responsibilities

• Management - Build trusting relationships with residents, families and external stakeholders, model excellence in customer experience.
• Sales - Meet revenue targets and report on weekly sales and marketing activities.
• Marketing - Oversee events to promote the home, build a network of contacts and referrals.

Skills

Sales strategy

Customer relations

Budget tracking

Market analysis

Communication

Job description

Be Part of Something Exceptional: Join Us as a Customer Relations Manager at Hallmark Luxury Care Homes

At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of ageing and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales.

As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.

The Role:

Our Customer Relations Manager is responsible for sales activity and occupancy fees are met. If sales, marketing budgets and spreadsheets get you excited, we’d love to hear from you!

This role isn’t just about KPI’s, there is an element of PR and relationship building and networking involved. Our Customer Relations Manager is actively involved in marketing events to promote their home, supporting management to ensure revenue targets are met and following through on all lead enquiries. There is also an element of building meaningful relationships with our residents and their families.

Key Responsibilities:

• Management- Build trusting relationships with residents, their families and external stakeholders, set the best example to other team members of delivering the best customer experience
• Sales- Meeting revenue targets and reporting on weekly sales and marketing activities
• Marketing- Overseeing marketing/ PR events to promote the home, building a strong network of professional contacts, build upon referral opportunities

What We're Looking For:

Knowledge- We’d love you to know your way around a spreadsheet and budget tracker and other reporting metrics. If you can spot trends in the market and problem solve, even better!

Communication- You will be interacting with a wide range of people from residents to team members, so listening and communication skills are a must.

Commitment- We would love the individual to be professional and committed to setting the best example while also promoting the high-quality service Hallmark offer

Adaptability- The nature of care homes is constantly changing, so a skill in adapting quickly to the needs of the residents will help in this role

Reap the Rewards

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
• Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
• Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
• Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.

At Hallmark Luxury Care Homes, we value diversity, respect, and collaboration.

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options you’d like to request in making your application, please contact the recruitment team on 01277 655655 or send an email to [e-mail]