Customer Relationship Manager

Caring Homes Group Ltd; Liss; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary package with bonus/

Free DBS & Blue Light Card

Employee assistance program

Job summary

Caring Homes Group Ltd in Liss is seeking a Customer Relationship Manager for Blenheim Court. You will develop tailored sales and marketing plans to attract prospective residents and their families, working closely with the Home Manager to maximise occupancy and deliver high-quality care.

This role rewards empathy, strong relationship-building and a proactive approach to communications, events, and marketing materials.

Qualifications

• Empathy and a genuine desire to make a difference.
• Proven experience in business development, sales, or a similar role.
• Experience in healthcare is preferred but not essential.
• Excellent interpersonal and communication skills; able to build strong relationships.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and CRM software.
• Passion for working with the elderly and improving quality of life.

Responsibilities

• Collaborate closely with the Home Manager to develop tailored sales and marketing plans that resonate with potential residents, their families, and social care professionals.
• Drive occupancy in our Homes by planning and executing external events and creating marketing materials and social media content.

Job description

The following content displays a map of the jobs location - Blenheim Court, Farnham Road Liss

Job Reference caringhomesgroup/TP/98/3523

Number of Hours:

40

Contract Type:

Permanent

Location:

Job Category:

Sales and Marketing

Home Name:

Job introduction

Customer Relationship Manager – Blenheim Court, Liss - Competitive Salary

• 60 Bedded Nursing, Dementia and Residential Care Home

At Caring Homes, we're not just about providing care; we're about creating a warm and welcoming home for our residents and our incredible team members. Our mission is simple yet profound: to make each home the best possible place to live and work. We believe in fostering a family-like environment where everyone feels valued, respected, and cherished.

Every resident is unique, and so is their care. Join us in delivering personalised support that meets the diverse needs and interests of our residents, always with their comfort and happiness in mind.

Why Join Us?

• Professional Growth:We are committed to your career development and offer continuous training and opportunities for advancement within the social care sector.
• Supportive Environment: Be part of a team that values empathy, dedication, and professionalism.
• Competitive salary and benefits package including bonus / commission.
• Ongoing professional development including training and support to help you excel in your role including apprenticeship opportunities.
• A supportive and inclusive work environment.
• Free DBS & Blue Light Card
• Employee assistance program for personal and professional support.

Responsibilities

As a Customer Relations Manager, you’ll collaborate closely with the Home Manager to develop tailored sales and marketing plans that resonate with potential residents, their families, and social care professionals. Your sales and marketing expertise will be essential in driving occupancy in our Homes. From planning and executing external events to creating and distributing marketing materials and social media content, you’ll showcase and enhance the benefits of Caring Homes, positioning us as the preferred choice for future residents.

Ideal Candidate

• A heart full of empathy and a genuine desire to make a difference.
• Proven experience in business development, sales, or a similar role, preferably within the healthcare industry but not essential.
• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and CRM software.
• A passion for working with the elderly and enhancing their quality of life.

Join us in creating a place that truly feels like home for our residents and our team members alike.