Customer Relations Manger

Care Uk; Toseland; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary & commission

Comprehensive benefits package

Supportive team environment

Job summary

Care UK is seeking a Customer Relations Manager based at Heathlands House Care Home in Cambridge. You will drive occupancy and revenue by building relationships with residents and their families, and promote our home through events, sponsorships and PR.

The role requires a consultative sales approach, strong organisation, and the ability to manage multiple priorities with a customer‑service focus. Evening and weekend meetings may be required.

Qualifications

• Experience in sales and business development.
• Strong communication and relationship-building skills.
• Ability to meet occupancy targets and manage multiple priorities.

Responsibilities

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about facilities, services and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

Skills

Consultative sales approach

Self-motivated

Collaborative

Highly organised

Customer service oriented

Job description

Customer Relations Manager Opportunity

Care UK

We have an exciting new role for a Customer Relations Manager based at Heathlands House Care Home in Cambridge. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Healthlands House through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about our facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

What We're Looking For

• Consultative sales approach
• Self-motivated, flexible, and enthusiastic.
• Collaborative, sharing ideas and information.
• Highly organised, managing multiple priorities.
• Customer service oriented.

Why Join Care UK?

• Dynamic, growing organization dedicated to outstanding care.
• Supportive, inclusive team environment.
• Competitive salary and commission structure alongside a comprehensive benefits package.
• Make a meaningful impact on residents’ lives.

We are committed to recruiting diverse, talented people who share our passion for helping others.

About Us

Care UK is an award-winning private care company with over 260 + care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.