Customer Relationship Manager

Care UK; Orpington; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

Care UK is seeking a Customer Sales Manager for Foxbridge House in Orpington, Kent. The role focuses on driving sales to achieve occupancy targets and self-funded business, while building strong community relationships and providing an outstanding customer experience.

You will work closely with the Home Manager and other leaders, adapting to evenings and weekend sales support as needed to deliver exceptional outcomes for prospective clients.

Qualifications

• Strong sales and business development experience in a care/healthcare setting.
• Excellent communication and negotiation skills.
• Customer-centric mindset with ability to build relationships.
• Organised, proactive and able to manage multiple priorities.

Responsibilities

• Achieve set targets for resident occupancy and self-funded mix.
• Promote the home through community relationships, events, sponsorship and PR.
• Communicate accurate information to prospective clients about facilities, care, prices and services.
• Monitor the local market and competitor activity to maintain competitive advantage.
• Identify business and marketing opportunities within the local catchment area.
• Collaborate closely with the Home Manager and department heads.
• Complete required daily, weekly and monthly reports accurately and on time.

Skills

Sales and business development

Customer service mindset

Team collaboration

Organisational skills

Job description

We have an exciting new role for a Customer Sales Manager based at Foxbridge House care home in Orpington, Kent. As an experienced sales and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care.

Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom. We are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role:

The role of Customer Sales Manager is to drive sales and support the care home to achieve its sales targets, with a primary focus on self-funded customers. The Customer Sales Manager will work flexibly to meet business needs, and this will entail working some evenings and weekends to provide an exceptional customer experience for each sales enquiry.

Key Responsibilities:

• Achieve set targets for resident occupancy, associated self-pay mix and average weekly fee.
• Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR.
• Effectively communicate accurate information to prospective clients regarding the facilities, care expertise, service, and prices.
• Understand and monitor the competitor landscape to ensure the homes maintain their competitive advantage and identify gaps in the local market.
• Identify potential business and marketing opportunities within the local catchment area.
• Work closely with the Home Manager and Head of Departments
• Ensure all daily, weekly, and monthly required reports are completed accurately and on time.

What We're Looking For:

• Self-motivated, flexible, and enthusiastic
• Works collaboratively with others always sharing ideas and information.
• Highly organised, ability to keep track and progress multiple priorities at any one time.
• A customer service mindset

Why Join Care UK?

Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!