Customer Relationship Manager

Vertu Motors plc; Greater London; On-site; GBP 32,000 - 34,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Relationship Manager to lead a high-performing team in a fast-paced environment. This role focuses on enhancing customer satisfaction through effective phone interactions and coaching service advisors. With a strong emphasis on objection handling and communication, the successful candidate will thrive in a target-driven atmosphere, ensuring every customer conversation is impactful. The company prides itself on investing in employee development and offers a range of benefits, including generous holiday allowances and professional growth opportunities.

Benefits

25 days holiday plus bank holidays

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Proven experience in a telesales supervisory or customer service leadership role.
• Strong objection-handling skills and exceptional communication abilities.

Responsibilities

• Support a team of service advisors and handle high-volume customer calls.
• Resolve customer issues quickly while maintaining professionalism.

Skills

Telesales experience

Customer service leadership

Objection handling

Communication skills

Team motivation

Fast-paced environment adaptability

Job description

Vertu Vauxhall Chingford

Are you a confident, energetic leader with a background in telesales or high-volume phone-based customer service? Do you thrive in a fast-paced environment, handling customer objections and resolving issues with ease? If so, we want to hear from you!

We’re looking for a Customer Relationship Manager who is ready to take charge, lead by example, and drive customer satisfaction through high-quality phone interactions. This is not your typical desk-based management role—approximately 90% of your time will be spent on the phones, directly engaging with customers, helping the service team, and ensuring every conversation counts. We are offering a basic salary of £32,000 OTE £34,000 plus company benefits.

What You’ll Be Doing:

• Supporting a team of service advisors
• Handling a high volume of inbound and outbound customer calls daily
• Confidently addressing objections and overcoming challenges to ensure positive outcomes
• Resolving customer issues quickly and effectively, while maintaining a professional and empathetic approach
• Coaching team members to continuously improve performance
• Engaging face-to-face with customers when required, supporting the wider team and business needs
• Reporting key metrics and identifying opportunities to enhance customer service delivery

What We’re Looking For:

• Proven experience in a telesales supervisory role OR customer service leadership role with significant phone-based interaction
• Strong objection-handling skills with the confidence to turn difficult conversations into positive results
• A proactive, hands-on approach—someone who leads from the front and isn’t afraid to roll up their sleeves
• Exceptional communication skills, both over the phone and face-to-face
• Ability to thrive in a fast-paced, target-driven environment
• Natural ability to motivate, mentor, and get the best out of a team

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

#LI-CW1