Customer Relationship Manager

NHS; Exmouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading care home provider is recruiting a Customer Relationship Manager to enhance occupancy and drive sales. You will manage enquiries, work with the local community, and support marketing efforts. Essential qualifications include proven sales experience, analytical abilities with CRM software, excellent communication skills, and a full UK driving license. This role offers an attractive salary, commission structure, and opportunities for career development within a supportive team environment.

Benefits

Attractive salary

Competitive commission structure

Retail and leisure discounts

Wellbeing support

Development opportunities

Qualifications

• Proven sales and marketing experience, preferably in healthcare but not essential.
• Ability to analyze data on Salesforce or similar CRM application.
• Self-motivated and target-driven.
• Full UK driving licence required.

Responsibilities

• Manage enquiries to improve conversion rates and achieve occupancy targets.
• Network within the local community to raise the profile of the home.
• Support local and wider marketing activities to generate enquiries.

Skills

Sales and marketing experience

Excellent communication skills

Analytical skills

Interpersonal qualities

Microsoft Office proficiency

Tools

Salesforce

Job description

Barchester are recruiting a Customer Relationship Manager to join their prestigious care home team. This is an opportunity to work alongside an exceptional management team and support the success of a first-class care home. The role involves handling enquiries, developing the digital profile of the home, and networking with the local community to drive sales and increase occupancy.

Main duties of the job

The Customer Relationship Manager will be responsible for managing enquiries to improve conversion rates and achieve occupancy targets. They will have excellent communication skills and will network within the local community to raise the profile of the home and generate enquiries. The role also involves supporting local and wider marketing activities to drive conversion rates and increase occupancy. The successful candidate will have proven sales and marketing experience, the ability to analyze data on CRM applications, and be self‑motivated and target‑driven.

About us

Barchester Healthcare is an industry‑leading care provider, holding some of the best quality ratings of any large care home provider in the UK. They have a clear focus on providing their residents with exceptional quality care.

Job responsibilities

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first‑class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. REWARDS PACKAGE: Attractive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities to generate enquiries,drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance NEED TO HAVE: Have proven sales and marketing experience preferably in healthcare but not essential Have the ability to analyse data on Salesforce or similar CRM application Be self‑motivated and target driven Have interpersonal and professional qualities Confident user of Microsoft Office (Excel/Powerpoint) Full UK driving licence. NEED TO DO: Represent Barchester and our state of the art home in a friendly and professional manner. Responsible for all sales activity for the home. Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database. Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Person Specification

Qualifications

• The successful candidate will have proven sales and marketing experience, preferably in healthcare but not essential. They will have the ability to analyze data on Salesforce or similar CRM application, be self‑motivated and target‑driven, and have strong interpersonal and professional qualities. They will also be a confident user of Microsoft Office (Excel/Powerpoint) and have a full UK driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.