Customer Relationship Executive - Growth & Service (FTC)

Speedy Hire Plc.; Newport; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

26 days' annual leave + bank holidays

Life assurance

Pension scheme

Employee assistance programme

Discount platform access

Training and development opportunities

Supportive team environment

Job summary

Speedy Hire is seeking a Customer Relationship Executive for Newport on a fixed term contract of up to 12 months. You will be the main point of contact for customers, managing enquiries and delivering an exceptional service while collaborating with sales and operations to meet needs.

Based in Newport, you will identify opportunities to grow revenue, maintain accurate records and ensure smooth hire processes. This busy role rewards relationship-building and a proactive, customer-focused approach.

Qualifications

• Experience in customer service, account management, hire desk or customer relationship roles.
• Proven ability to build relationships with customers at various levels.
• Proactive, customer-focused approach with a drive to deliver great service.
• Awareness of commercial opportunities for business growth.
• Strong organisational skills with the ability to manage multiple priorities.
• Confidence in handling enquiries, resolving problems and finding solutions.
• Good IT skills and experience with customer management or business systems.
• Ability to work independently while contributing to a wider team.
• Experience in the plant, tool or equipment hire industry is beneficial but not essential.

Responsibilities

• Build and maintain strong relationships with new and existing customers.
• Act as a key point of contact for customer enquiries with a professional, efficient service.
• Understand customer requirements and recommend suitable products, equipment and hire solutions.
• Manage customer accounts and support delivery of service levels.
• Identify opportunities to increase revenue through additional hire opportunities and engagement.
• Collaborate with sales, hire and operations teams to meet customer requirements.
• Proactively contact customers to maintain relationships and generate business opportunities.
• Resolve customer queries and concerns, ensuring a positive experience.
• Process hire enquiries, quotations and orders accurately and efficiently.
• Maintain accurate customer records and update internal systems.
• Support customer retention with a consistent, reliable service.

Skills

Excellent communication

Relationship building

Proactive customer focus

Commercial awareness

Organisational skills

Problem solving

IT skills

Independent worker

Tools

CRM systems

Job description

Speedy Hire is seeking a Customer Relationship Executive for Newport on a fixed term contract of up to 12 months. You will be the main point of contact for customers, managing enquiries and delivering an exceptional service while collaborating with sales and operations to meet needs.

Based in Newport, you will identify opportunities to grow revenue, maintain accurate records and ensure smooth hire processes. This busy role rewards relationship-building and a proactive, customer-focused approach.