Customer Relationship Executive

Speedy Hire PLC; Newport; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

26 days annual leave

Life assurance

Pension scheme

Employee assistance programme

Access to benefits platform

Training and development opportunities

Supportive team environment

Job summary

Speedy Hire PLC in Newport, South Wales, is seeking a Customer Relationship Executive on a fixed-term contract for up to 12 months. You will be the main contact for customers, building relationships, handling enquiries and delivering a high level of service.

You will identify opportunities to support business growth and work closely with sales, hire and operations to meet customer requirements in a fast-paced environment.

Qualifications

• Experience in customer service, account management, or hire desk roles.
• Excellent communication and relationship-building with customers at all levels.
• Proactive, customer-focused approach with drive for great service.
• Good commercial awareness and ability to spot growth opportunities.
• Strong organisational skills to manage multiple priorities.
• Confidence handling enquiries, resolving problems, and finding solutions.
• Good IT skills and experience using customer management or business systems.
• Ability to work independently while contributing to the team.

Responsibilities

• Build and maintain strong relationships with new and existing customers.
• Act as a key contact for customer enquiries with a professional service.
• Understand customer requirements and recommend suitable products and hire solutions.
• Manage customer accounts and support delivery of service levels.
• Identify opportunities to increase revenue through hire opportunities.
• Work with sales, hire and operations to meet customer requirements.
• Proactively contact customers to maintain relationships and generate opportunities.
• Resolve customer queries and concerns for a positive experience.
• Process hire enquiries, quotations and orders accurately and efficiently.
• Maintain accurate customer records and keep internal systems updated.
• Support customer retention with a reliable and responsive service.

Skills

Customer service

Account management

Relationship building

Communication skills

Proactive approach

IT skills

Tools

CRM systems

MS Office

Job description

Location: Newport, South Wales
Working Hours: 37.5 hours per week, Monday to Friday
Contract: Fixed Term Contract (FTC) for up to 12 months

About Speedy Hire

Speedy Hire is the UK's leading provider of tools, specialist equipment and support services, with a reputation for delivering exceptional customer service.

At Speedy, we’re proud of our people and the difference they make every day. Whether supporting customers, working with colleagues or finding solutions to challenges, our teams are at the heart of everything we do.

The Role

We have an exciting opportunity for a Customer Relationship Executive to join our team based in Newport on a fixed term contract for up to 12 months.

As a Customer Relationship Executive, you’ll play a key role in building and maintaining strong relationships with our customers, ensuring they receive an exceptional level of service while identifying opportunities to support business growth.

You’ll be a key point of contact for customers, managing enquiries, understanding their requirements and working closely with our operational and sales teams to deliver the right solutions.

This is a fantastic opportunity for someone who enjoys building relationships, delivering great customer service and working in a busy, fast-paced environment.

What You’ll Be Doing

• Building and maintaining strong relationships with new and existing customers.
• Acting as a key point of contact for customer enquiries, ensuring a professional and efficient service.
• Understanding customer requirements and recommending suitable products, equipment and hire solutions.
• Managing customer accounts and supporting the delivery of agreed service levels.
• Identifying opportunities to increase revenue through additional hire opportunities and customer engagement.
• Working closely with sales, hire and operational teams to ensure customer requirements are met.
• Proactively contacting customers to maintain relationships, understand future requirements and generate business opportunities.
• Resolving customer queries and concerns, ensuring a positive customer experience.
• Processing hire enquiries, quotations and customer orders accurately and efficiently.
• Maintaining accurate customer records and ensuring internal systems are kept up to date.
• Supporting customer retention by delivering a consistent, reliable and responsive service.

What We’re Looking For

We’re looking for someone who has:

• Previous experience in a customer service, account management, hire desk or customer relationship role.
• Excellent communication skills and the confidence to build relationships with customers at all levels.
• A proactive and customer-focused approach, with a genuine passion for delivering great service.
• Good commercial awareness and the ability to identify opportunities for business growth.
• Strong organisational skills with the ability to manage multiple priorities.
• Confidence in handling customer enquiries, resolving problems and finding solutions.
• Good IT skills and experience using customer management or business systems.
• The ability to work independently while contributing positively to a wider team.

Experience within the plant, tool or equipment hire industry would be beneficial, but isn’t essential. We’re just as interested in your attitude, customer service experience and willingness to learn.

What We Offer

At Speedy Hire, we believe our people are our biggest asset, and we’re committed to supporting your development and rewarding your contribution.

Our benefits include:

• Competitive salary
• 26 days’ annual leave plus bank holidays (pro rata)
• Life assurance
• Pension scheme
• Employee assistance programme
• Access to our employee benefits and discount platform
• Training and development opportunities
• A supportive team environment where your contribution is valued

Join Team Speedy!

If you’re passionate about customer service, enjoy building strong relationships and want to be part of a business where you can make a real difference, we’d love to hear from you.

Speedy Hire is an equal opportunities employer. We’re committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.

Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.