Customer Relationship Executive

Speedy Hire Plc.; Newport; Sur place; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive salary

26 days' annual leave + bank holidays

Life assurance

Pension scheme

Employee assistance programme

Discount platform access

Training and development opportunities

Supportive team environment

Résumé du poste

Speedy Hire is seeking a Customer Relationship Executive for Newport on a fixed term contract of up to 12 months. You will be the main point of contact for customers, managing enquiries and delivering an exceptional service while collaborating with sales and operations to meet needs.

Based in Newport, you will identify opportunities to grow revenue, maintain accurate records and ensure smooth hire processes. This busy role rewards relationship-building and a proactive, customer-focused approach.

Qualifications

• Experience in customer service, account management, hire desk or customer relationship roles.
• Proven ability to build relationships with customers at various levels.
• Proactive, customer-focused approach with a drive to deliver great service.
• Awareness of commercial opportunities for business growth.
• Strong organisational skills with the ability to manage multiple priorities.
• Confidence in handling enquiries, resolving problems and finding solutions.
• Good IT skills and experience with customer management or business systems.
• Ability to work independently while contributing to a wider team.
• Experience in the plant, tool or equipment hire industry is beneficial but not essential.

Responsabilités

• Build and maintain strong relationships with new and existing customers.
• Act as a key point of contact for customer enquiries with a professional, efficient service.
• Understand customer requirements and recommend suitable products, equipment and hire solutions.
• Manage customer accounts and support delivery of service levels.
• Identify opportunities to increase revenue through additional hire opportunities and engagement.
• Collaborate with sales, hire and operations teams to meet customer requirements.
• Proactively contact customers to maintain relationships and generate business opportunities.
• Resolve customer queries and concerns, ensuring a positive experience.
• Process hire enquiries, quotations and orders accurately and efficiently.
• Maintain accurate customer records and update internal systems.
• Support customer retention with a consistent, reliable service.

Connaissances

Excellent communication

Relationship building

Proactive customer focus

Commercial awareness

Organisational skills

Problem solving

IT skills

Independent worker

Outils

CRM systems

Description du poste

Customer Relationship Executive - Newport

Location: Newport, South Wales

Working Hours: 37.5 hours per week, Monday to Friday

Contract: Fixed Term Contract (FTC) for up to 12 months

About Speedy Hire

Speedy Hire is the UK's leading provider of tools, specialist equipment and support services, with a reputation for delivering exceptional customer service.

At Speedy, we're proud of our people and the difference they make every day. Whether supporting customers, working with colleagues or finding solutions to challenges, our teams are at the heart of everything we do.

The Role

We have an exciting opportunity for a Customer Relationship Executive to join our team based in Newport on a fixed term contract for up to 12 months.

As a Customer Relationship Executive, you'll play a key role in building and maintaining strong relationships with our customers, ensuring they receive an exceptional level of service while identifying opportunities to support business growth.

You'll be a key point of contact for customers, managing enquiries, understanding their requirements and working closely with our operational and sales teams to deliver the right solutions.

This is a fantastic opportunity for someone who enjoys building relationships, delivering great customer service and working in a busy, fast-paced environment.

What You'll Be Doing

• Building and maintaining strong relationships with new and existing customers.
• Acting as a key point of contact for customer enquiries, ensuring a professional and efficient service.
• Understanding customer requirements and recommending suitable products, equipment and hire solutions.
• Managing customer accounts and supporting the delivery of agreed service levels.
• Identifying opportunities to increase revenue through additional hire opportunities and customer engagement.
• Working closely with sales, hire and operational teams to ensure customer requirements are met.
• Proactively contacting customers to maintain relationships, understand future requirements and generate business opportunities.
• Resolving customer queries and concerns, ensuring a positive customer experience.
• Processing hire enquiries, quotations and customer orders accurately and efficiently.
• Maintaining accurate customer records and ensuring internal systems are kept up to date.
• Supporting customer retention by delivering a consistent, reliable and responsive service.

What We're Looking For

We're Looking For Someone Who Has

• Previous experience in a customer service, account management, hire desk or customer relationship role.
• Excellent communication skills and the confidence to build relationships with customers at all levels.
• A proactive and customer-focused approach, with a genuine passion for delivering great service.
• Good commercial awareness and the ability to identify opportunities for business growth.
• Strong organisational skills with the ability to manage multiple priorities.
• Confidence in handling customer enquiries, resolving problems and finding solutions.
• Good IT skills and experience using customer management or business systems.
• The ability to work independently while contributing positively to a wider team.

Experience within the plant, tool or equipment hire industry would be beneficial, but isn't essential. We're just as interested in your attitude, customer service experience and willingness to learn.

What We Offer

At Speedy Hire, we believe our people are our biggest asset, and we're committed to supporting your development and rewarding your contribution.

Our Benefits Include

• Competitive salary
• 26 days' annual leave plus bank holidays (pro rata)
• Life assurance
• Pension scheme
• Employee assistance programme
• Access to our employee benefits and discount platform
• Training and development opportunities
• A supportive team environment where your contribution is valued

Join Team Speedy!

If you're passionate about customer service, enjoy building strong relationships and want to be part of a business where you can make a real difference, we'd love to hear from you.

Speedy Hire is an equal opportunities employer. We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.

Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.