Hire Desk Controller

Speedy Hire PLC; England; On-site; GBP 24,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

26 days: leave + bank holidays

Life assurance

Pension scheme

Employee assistance programme

Discount platform access

Training & career progression

Supportive team environment

Job summary

Speedy Hire PLC is seeking a proactive Hire Desk Controller to support customers and ensure smooth daily hire operations in the UK. You will manage enquiries, bookings and orders, coordinating with depots to ensure equipment availability and timely deliveries.

Strong communication, organisational skills and a service-oriented mindset are essential. You’ll work closely with internal teams, aiming to maximise revenue while maintaining accurate records and high service standards across the hire

Qualifications

• Experience in customer service, hire desk, sales administration or similar role.
• Excellent communication and organisational skills.
• Ability to build relationships with customers and colleagues.

Responsibilities

• Manage customer hire enquiries, bookings, extensions and off-hires.
• Provide excellent service by phone, email and internal systems.
• Process hire orders, quotations and documentation accurately.
• Coordinate equipment availability with depots and operations teams.
• Build and maintain relationships with customers and internal stakeholders.
• Identify opportunities to maximise hire revenue and support growth.
• Resolve queries promptly and professionally.
• Maintain accurate customer records and hire information.
• Support the team to achieve service levels and targets.
• Promote safe working practices and comply with procedures.

Skills

Customer service

Communication

Organisational skills

Relationship building

Attention to detail

Solutions-focused

Tools

CRM systems

MS Excel

Job description

As a Hire Desk Controller, you'll play a key role in supporting our customers and ensuring the smooth running of our day-to-day hire operations. You'll be responsible for managing hire enquiries, processing orders and working closely with our operational teams to ensure customers receive the right equipment, at the right time, with the excellent service they expect from Speedy. This is a fantastic opportunity for someone who enjoys working with customers, thrives in a fast-paced environment and wants to develop their career with a leading name in the hire industry.

What You're Be Doing

• Managing customer hire enquiries, bookings, extensions and off-hires.
• Providing excellent customer service by telephone, email and through our internal systems.
• Processing hire orders, quotations and associated documentation accurately and efficiently.
• Working closely with depots and operational teams to coordinate equipment availability, deliveries and collections.
• Building and maintaining strong relationships with customers and internal stakeholders.
• Identifying opportunities to maximise hire revenue and support business growth.
• Resolving customer queries and ensuring issues are dealt with promptly and professionally.
• Maintaining accurate customer records and hire information.
• Supporting the wider team to achieve service levels and operational targets.
• Ensuring compliance with company procedures and promoting safe working practices.
• Previous experience in a customer service, hire desk, sales administration or similar role.
• Excellent communication skills and the confidence to build relationships with customers and colleagues.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive, positive and solutions-focused approach.
• Good attention to detail and confidence using computer systems.
• Commercial awareness and an understanding of the importance of delivering great customer service.
• The ability to work effectively both independently and as part of a team.
• A willingness to learn and develop new skills.
• Experience within the plant, tool or equipment hire industry would be beneficial, but isn't essential. We're just as interested in your attitude, transferable skills and willingness to learn.

About Speedy Hire

Speedy Hire is the UK's leading provider of tools, specialist equipment and support services, with a reputation for delivering exceptional customer service. At Speedy, we're proud of our people and the difference they make every day. Whether supporting customers, working with colleagues or finding solutions to challenges, our teams are at the heart of everything we do.

What We Offer

• Competitive salary
• 26 days' annual leave plus bank holidays
• Life assurance
• Pension scheme
• Employee assistance programme
• Access to our employee benefits and discount platform
• Training, development and career progression opportunities
• A supportive team environment where your contribution is valued

Join Team Speedy!

If you're passionate about customer service, enjoy working in a busy environment and want to be part of a business where you can make a real difference, we'd love to hear from you.

Whether you're an experienced Hire Desk Controller or looking to bring your customer service skills into the hire industry, this could be the opportunity for you.

Apply today and take the next step in your career with Speedy Hire!

Speedy Hire is an equal opportunities employer. We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.

Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.