Hire and Sales Coordinator

Speedy Hire PLC; Warrington; Sur place; GBP 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive salary

26 days' annual leave plus bank holid​

Life assurance

Pension scheme

Employee assistance programme

Discount platform access

Training and career progression

Supportive team environment

Résumé du poste

Speedy Hire is seeking a Hire and Sales Coordinator in the Warrington area. You will manage customer hire enquiries, bookings and quotations while driving sales opportunities and ensuring smooth hire processes.

You will build strong relationships with customers, coordinate with depots and operations, and deliver high-quality service in a fast-paced environment. A proactive, customer-focused mindset and solid IT skills are essential.

Qualifications

• Experience in customer service, sales administration or hire desk.
• Excellent communication, able to build relationships with customers and colleagues.
• Proactive, customer-focused approach with commercial awareness.
• Confident in identifying sales opportunities and driving revenue.
• Strong organisational skills to manage competing priorities.
• Experience using customer management systems and processing orders.

Responsabilités

• Manage customer hire enquiries, bookings, extensions and off-hires.
• Provide excellent service by phone, email, and internal systems.
• Build and maintain relationships with new and existing customers.
• Proactively identify sales opportunities and promote Speedy Hire services.
• Prepare quotations, process hire orders and ensure accurate documentation.
• Coordinate with depots, transport and operations for availability and deliveries.
• Follow up on quotations and enquiries to maximise conversions.
• Support retention by maintaining regular contact and anticipating future needs.
• Identify opportunities to increase revenue through additional hire products.
• Resolve customer queries promptly and professionally.
• Maintain accurate customer records in internal systems.
• Support the team to achieve sales targets and service levels.

Connaissances

Customer service

Sales administration

Communication skills

Organisational skills

IT literacy

Attention to detail

Description du poste

As a Hire and Sales Coordinator, you'll play a key role in supporting our customers, managing hire enquiries and identifying opportunities to grow our business through excellent service and proactive sales activity. You'll be responsible for building strong relationships with new and existing customers, understanding their requirements and ensuring they receive the right equipment and solutions to meet their needs. Working closely with our sales, hire and operational teams, you'll help ensure the smooth running of our hire processes while maximising sales opportunities and delivering a first-class customer experience. This is a fantastic opportunity for someone who enjoys working with people, has a commercial mindset and thrives in a busy, fast-paced environment.

Key Responsibilities

• Managing customer hire enquiries, bookings, extensions and off-hires.
• Providing excellent customer service by telephone, email and through our internal systems.
• Building and maintaining strong relationships with new and existing customers.
• Proactively identifying sales opportunities and promoting Speedy's products and services.
• Preparing quotations, processing hire orders and ensuring documentation is completed accurately.
• Working closely with depots, transport and operational teams to coordinate equipment availability, deliveries and collections.
• Following up on quotations and customer enquiries to maximise sales conversions.
• Supporting customer retention by maintaining regular contact and understanding future hire requirements.
• Identifying opportunities to increase revenue through additional hire products and services.
• Resolving customer queries promptly and professionally.
• Maintaining accurate customer records and updating internal systems.
• Supporting the wider team to achieve sales targets, service levels and operational objectives.
• Ensuring compliance with company procedures and promoting safe working practices.

Requirements

• Previous experience in customer service, sales administration, hire desk or a similar customer-facing role.
• Excellent communication skills and the confidence to build relationships with customers and colleagues.
• A proactive, positive and customer-focused approach.
• Good commercial awareness and the confidence to identify sales opportunities.
• Strong organisational skills and the ability to manage competing priorities.
• Experience handling customer enquiries, preparing quotations or processing orders.
• Good IT skills and confidence using customer management systems.
• Strong attention to detail and a solutions-focused mindset.
• The ability to work independently while contributing positively to a wider team.
• A willingness to learn and develop new skills.
• Experience within the plant, tool or equipment hire industry would be beneficial, but isn't essential. We're just as interested in your customer service skills, sales ability and enthusiasm to succeed.

About Speedy Hire

Speedy Hire is the UK's leading provider of tools, specialist equipment and support services, with a reputation for delivering exceptional customer service. At Speedy, we're proud of our people and the difference they make every day. Whether supporting customers, working with colleagues or finding solutions to challenges, our teams are at the heart of everything we do. At Speedy Hire, we believe our people are our biggest asset, and we're committed to supporting your development and rewarding your contribution.

Benefits

• Competitive salary
• 26 days' annual leave plus bank holidays
• Life assurance
• Pension scheme
• Employee assistance programme
• Access to our employee benefits and discount platform
• Training, development and career progression opportunities
• A supportive team environment where your contribution is valued

Equal Opportunity Statement

Speedy Hire is an equal opportunities employer. We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.

Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.