Care Home Growth & Relations Manager

Care Uk; Toseland; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary & commission

Comprehensive benefits package

Supportive team environment

Job summary

Care UK is seeking a Customer Relations Manager based at Heathlands House Care Home in Cambridge. You will drive occupancy and revenue by building relationships with residents and their families, and promote our home through events, sponsorships and PR.

The role requires a consultative sales approach, strong organisation, and the ability to manage multiple priorities with a customer‑service focus. Evening and weekend meetings may be required.

Qualifications

• Experience in sales and business development.
• Strong communication and relationship-building skills.
• Ability to meet occupancy targets and manage multiple priorities.

Responsibilities

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about facilities, services and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

Skills

Consultative sales approach

Self-motivated

Collaborative

Highly organised

Customer service oriented

Job description

Care UK is seeking a Customer Relations Manager based at Heathlands House Care Home in Cambridge. You will drive occupancy and revenue by building relationships with residents and their families, and promote our home through events, sponsorships and PR.

The role requires a consultative sales approach, strong organisation, and the ability to manage multiple priorities with a customer‑service focus. Evening and weekend meetings may be required.