Customer Relations Manager

Vistry Group; Tandridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction firm in the United Kingdom is seeking a Customer Relations Manager to enhance customer satisfaction throughout the home buying process. This role involves managing customer interactions, conducting pre-handover inspections, and supporting sales teams. The ideal candidate will have strong customer service skills and experience in issue resolution. This position offers competitive salary, flexible working, and comprehensive benefits including a company car and private medical insurance.

Benefits

Competitive basic salary and annual bonus

Company car or travel allowance

Up to 39 days annual leave with service

Private medical insurance

Competitive pension scheme

Life assurance

Employee rewards portal

Qualifications

• Experience in customer relations and issue resolution.
• Strong communication skills for effective customer service.
• Ability to manage customer satisfaction metrics.

Responsibilities

• Manage customer contacts during their home buying journey.
• Conduct pre-handover inspections to ensure quality delivery.
• Support sales and site teams in post-move customer satisfaction.

Job description

Role Overview

In a Nutshell…

We have a fantastic opportunity for a Customer Relations Manager to join our team within Vistry South East , at various locations. As our Customer Relations Manager, you will be a key point of contact in our customers Vistry journey, managing resources to address and resolve issues raised with efficiency, reliability whilst being results focused.

Providing pre-handover inspections on our open market sales plots, to ensure functionality and finesse is achieved in terms of quality of delivery. You will support the sales and site teams in managing customer satisfaction after new home move in, record and manage the progress of customer snagging from Courtesy Visit review. You will assist the business in maintaining high customer satisfaction scores at 8 weeks and 9 months (NHBC) and provide an exceptional customer service.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

Let’s cut to the chase, what’s in it for you…

• Competitive basic salary and annual bonus
• Company car, car allowance or travel allowance
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…