Customer Relations Manager

Runwood Homes; Ovingdean; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading care provider in Ovingdean is looking for a Customer Relations Manager to drive sales and ensure exceptional occupancy of self-funding beds. This role involves creating marketing strategies, leading community engagements, and nurturing relationships with clients and their families. Ideal candidates will have a solid sales background, excellent communication skills, and a passion for providing top-tier service. Benefits include 28 days of paid holiday and career advancement opportunities.

Benefits

28 days Paid Holiday

Pension Scheme

Employee Assistance Scheme

Free DBS Check

Opportunities for career progression

Employee of the Month awards

Qualifications

• Strong background in sales, preferably in care industry.
• Ability to nurture relationships with residents and community.
• Dedication to exceptional service and collaboration.

Responsibilities

• Achieve occupancy targets for self-funding beds.
• Devise and implement marketing strategies for the home.
• Lead marketing events and promote across various channels.

Skills

Sales and business development

Relationship building

Strong communication skills

Exceptional service delivery

Job description

Customer Relations Manager

Care Home: Waterfield House

Hours per week: 40

Salary: 40k per annum, plus commission scheme

About the role

We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager. The successful Customer Relations Manager will have overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.

Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.

Benefits of working with Runwood Homes

• 28 days Paid Holiday
• Pension Scheme
• Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
• Employee Assistance Scheme that is also available to immediate family members
• Comprehensive induction and ongoing, paid training
• Free DBS Check
• Opportunities to progress your career within the company
• Free, on-site parking
• Employee of the Month awards

About you

We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.

About Runwood Homes

Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of over 59 homes across the UK. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.