Customer Relations Manager

Hamberley Care Management Limited; Brampton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Pension

On-site parking

Refer a Friend bonus

Career development

Job summary

Hamberley Care Homes is seeking a Customer Relations Manager at Montague House to drive occupancy and revenue through local networking, referrals, and marketing collaboration. You will liaise with stakeholders, lead visits, and ensure a premium resident experience in a luxury care setting.

Join a team passionate about resident well-being, with a competitive salary, a bonus/commission structure, and strong development opportunities within a collaborative environment.

Qualifications

• Sales and customer service experience in care/homecare setting.

Responsibilities

• Manage sales enquiries to maximise occupancy and revenue for the care home.
• Host prospective customer visits and follow up with referrals.
• Support the marketing strategy to assist the Group Sales Team.
• Develop and maintain a high local profile to promote the care home.
• Maximise profit through sales targets and budget adherence.
• Handle relevant admin, budget controls and management reports.
• Be an ambassador of the Hamberley brand with courtesy and respect.

Skills

Sales experience

Customer service

Stakeholder relations

Team collaboration

Adaptability

Job description

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals.

At Montague House, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Manager will ensure that occupancy and average weekly fee rates are met in line with budget expectations.

Joining us at Montague House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

We offer our colleagues:

• Competitive salary and benefits package including bonus / commission
• 25 days holiday plus Bank Holidays
• A supportive and collaborative working environment
• Workplace pension for your future security
• A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Free on-site parking
• Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.

What you'll be doing:

We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.

• Manage sales enquiries to maximise sales and occupancy of the care home.
• Host prospective customer visits, complete follow up calls, identifying key referral groups.
• Support the development of the marketing strategy to support the Group Sales Team.
• Develop and maintain a high profile within the local community to promote the care home.
• Maximise profit performance of sales to meet or exceed targets.
• Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
• Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.

If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.

Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively.

Could you be part of our team?

The successful applicant will have:

• Previous relevant experience working in a sales position within the Care Home or healthcare industry .
• Sales and Customer service experience is essential in a face to face or business to customer capacity.
• Engaging stakeholder relationship skills
• Experience working with multidisciplinary teams to support project delivery.
• Be decisive, self-motivated, proactive, flexible, and adaptable.
• Please note we are unable to offer sponsorship for this position

Join us at Montague House Huntingdon's most stunning care home

Montague House is a luxurious care home in Cambridgeshire, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.

Be part of something special. Be part of Hamberley