Customer Liaison Coordinator

Hamberley Care Management Limited; Milngavie; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Holiday + Bank Holidays

Pension scheme

Team culture

Training & development

Employee Assistance Programme

Discounts

Free parking

Refer a Friend bonus

Job summary

Hamberley Milngavie Manor is seeking a Customer Liaison Coordinator to guide potential residents and their families through the journey, coordinating with the Home Manager and home team. You will handle enquiries and assist with show-rounds, ensuring a welcoming, empathetic experience.

Working with Sales, Marketing and Well-being teams, you will promote the home at events and through social media, building relationships within the local community and supporting a luxury care brand.

Qualifications

• Experience as a customer service advisor.
• Understanding of the Health and Social Care sector.
• Experience supporting the customer journey from enquiry to service delivery.
• Excellent verbal and written communication with empathy and compassion.
• Ability to manage multiple priorities to ensure customers have an engaging experience.

Responsibilities

• Be the first point of contact for potential residents during their decision process.
• Support enquiry and admission processes.
• Promote the home within the community and at networking events.
• Collaborate with Sales, Marketing and Well-being teams to raise the home profile.

Skills

Customer service

Communication skills

Health and Social Care knowledge

Relationship building

Multitasking

Tools

MS Office

Social media management

Job description

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We are recruiting for a Customer Liaison Coordinator to join our team, supporting the customer experience and ensuring their journey remains consistent in its quality and empathy.

As our Customer Liaison Coordinator (we call them Home Ambassadors at Hamberley), you will work closely with the Home Manager and home team to support with the growth of the service, not only will you be supporting with the enquiry and admission processes, you will also be creating and developing relationships with the wider community.

We offer our colleagues

• A competitive salary and benefits package
• 4 weeks holiday plus Bank Holidays
• Workplace pension for your future security
• A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Everyday saving perks - Access to a wide range of retail discounts and savings
• Free on-site parking
• Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.

What you'll do as a Customer Liaison Coordinator

As part of this role, you may be the first person a potential new resident will meet when they are considering moving in to one of our luxury care homes. You will be the go-to person for any questions throughout their journey and support with show-rounds.

By working collaboratively with the Sales, Marketing and Well-being teams, you will support with building the homes profile within the community, promoting the home at networking events and through social media platforms.

Could you be part of our team?

The successful applicant will have:

• Previous experience as a customer service advisor
• An understanding of the Health and Social Care sector
• Experience supporting the customer journey from initial enquiry through to provision of service/product
• You’ll love people - and as a result, have strong verbal and written communication skills with the ability to demonstrate empathy and compassion
• Manage multiple priorities to ensure customers receive an engaging experience.
• Networking Skills with experience of community relations with third party groups and organisations.
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Be self-motivated, proactive, confident, flexible and adaptable
• Ability to research, handle data and prepare reports
• Proficiency in the use of Social Media and MS Office

If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.

About Milngavie Manor

Milngavie Manor is a luxurious care home in Milngavie, Glasgow, part of the award‑winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on‑site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5‑star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.

Be part of something special. Be part of Hamberley