Receptionist

Hamberley Care Management Limited; Wargrave; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Quality-linked bonus

Workplace pension

On-site parking

Training and development

Employee wellbeing program

Refer a Friend bonus

Job summary

Hamberley Care Management Limited is recruiting for a Receptionist at Thames Wood House in Wargrave. You will manage the reception area, ensuring a high standard of presentation and guest experience for residents, visitors and staff.

As the first point of contact, you will handle queries, answer calls, and support a small, caring team in a luxury care home that provides residential, dementia, and nursing care. Training and development opportunities are available.

Qualifications

• Experience in a Customer Service/Receptionist and/or Administrative environment.
• Proficient in Microsoft Word and Excel.
• Caring, patient, and respectful demeanor.
• Excellent attention to detail and strong organizational skills.

Responsibilities

• Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

Skills

Customer service

Reception duties

Administrative support

Attention to detail

Tools

Microsoft Office

Word

Excel

Job description

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Receptionist to help us achieve our goals.

Working as our receptionist, you will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times.

Joining us at Thames Wood House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

We offer our colleagues

• A competitive salary and benefits package
• 28 days holiday inclusive of Bank Holidays
• Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care.
• Workplace pension for your future security
• A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Everyday saving perks - Access to a wide range of retail discounts and savings
• Free on-site parking
• Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.

What you’ll be doing:

• Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

About you:

• Must possess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.
• Must be proficient in use of Microsoft Office, particularly Word and Excel.
• Must have caring, patient, and respectful demeanor.
• Must have excellent attention to detail and organizational skills.
• Must be able to work independently and as part of a team.
• Must share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.

About Thames Wood House

Thames Wood House is a luxurious care home in Wargrave, Reading, part of the award‑winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on‑site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.

Be part of something special. Be part of Hamberley