Customer Relations Manager

TieTalent; Newton Mearns; On-site; GBP 66,150 - 80,850; Full time

Benefits offered by this job

Competitive salary and benefits package

25 days holiday plus Bank Holidays

Opportunities for professional development

Free onsite parking

Employee Assistance Programme

Job summary

A luxury care home provider in Scotland seeks a Customer Relations Manager to lead sales and occupancy efforts. Candidates should have demonstrable sales experience in healthcare, strong stakeholder skills, and the ability to work in a multidisciplinary team. This role offers a competitive salary and professional development opportunities.

Qualifications

• Demonstrable experience in a similar sales role within the healthcare industry.
• Face to face or business to customer sales experience required.
• Strong stakeholder relationship skills.

Responsibilities

• Organise and maintain positive impressions on residents and families.
• Manage sales enquiries to increase care home occupancy.
• Host prospective customer visits and follow up.
• Support marketing strategy development for sales.
• Promote the care home within the local community.
• Maximise profit performance of sales to meet targets.
• Handle relevant admin and budget controls.

Skills

Sales and Customer service experience

Engaging stakeholder relationship skills

Ability to work with multidisciplinary teams

Decisiveness

Self-motivation

Flexibility

Adaptability

Job description

Overview

Join to apply for the Customer Relations Manager role at TieTalent.

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals.

At Newton House and Milngavie Manor the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Lead will ensure that occupancy and average weekly fee rates are met in line with budget expectations.

Our luxury care home provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

Benefits

• Competitive salary and benefits package including bonus / commission. This role is paying £73500 OTE.
• 25 days holiday (plus Bank Holidays).
• A supportive and collaborative working environment.
• Opportunities for professional development and training.
• Access to high street discounts via our mobile friendly HapiApp benefits platform
• Workplace pension
• Free onsite parking available
• Unlimited Refer a Friend Bonus - up to £750 per referral - T&Cs apply*
• Employee Assistance Programme, occupational health support and wellbeing services

What you'll be doing

• Organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.
• Manage sales enquiries to maximise sales and occupancy of the care home.
• Host prospective customer visits, complete follow up calls, identifying key referral groups.
• Support the development of the marketing strategy to support the Group Sales Team.
• Develop and maintain a high profile within the local community to promote the care home.
• Maximise profit performance of sales to meet or exceed targets.
• Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
• Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.

The successful applicant will have

• Possess demonstrable experience working in a similar sales role, with healthcare industry.
• Sales and Customer service experience is essential in a face to face or business to customer capacity.
• Engaging stakeholder relationship skills
• Experience working with multidisciplinary teams to support project delivery.
• Be decisive, self-motivated, proactive, flexible, and adaptable.

About Hamberley Care Homes

Join us at Glasgow's premium care home's. Newton House and Milngavie Manor are part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Our people

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it