Customer Relations Executive

Adore Recruitment Ltd; Weston-super-Mare; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Uncapped commission

Competitive salary

Job summary

Adore Recruitment Ltd in Weston-super-Mare is seeking a confident Customer Relations Executive to engage with existing clients, make outbound calls, nurture accounts and identify opportunities to grow sales through upselling and cross-selling.

The role combines relationship-building with commercial drive, offering a salary of £26k–£35k plus uncapped commission and the chance to develop long-term customer partnerships within a supportive team.

Qualifications

• Experience in outbound calling or telesales.
• Strong communication and relationship-building skills.
• Ability to upsell and identify opportunities to grow accounts.

Responsibilities

• Make outbound calls to existing customers to maintain regular contact and strengthen relationships.
• Build rapport with clients and develop long-term customer partnerships.
• Develop and grow customer accounts, increasing activity and spend.
• Identify opportunities to upsell and cross-sell relevant products and services.
• Understand customer requirements and recommend suitable solutions.
• Proactively follow up with clients to generate repeat business and maximise sales opportunities.
• Maintain accurate customer records and account information.
• Work towards sales targets and contribute to the wider team's success.
• Deliver a professional, positive and customer-focused experience on every call.

Skills

Outbound calling

Account management

Telesales

Customer relations

Strong communication

Target-driven

Job description

Customer Relations Executive

Salary: £26k- £35k (uncapped commission)

Location: Weston-super-Mare

Job Type: Full-time

About the role

Are you a confident communicator who enjoys building relationships, developing existing accounts and maximising sales opportunities?

We are looking for a motivated and customer-focused Customer Relations Executive to join our client's team. This is an exciting opportunity for someone who enjoys speaking with customers, strengthening existing relationships and identifying opportunities to grow accounts through upselling and cross-selling.

Working with an existing customer base, you will make outbound calls to engage with clients, understand their needs and build long-term relationships that encourage repeat business and account growth.

Key responsibilities

• Make outbound calls to existing customers to maintain regular contact and strengthen relationships.
• Build rapport with clients and develop long-term customer partnerships.
• Develop and grow customer accounts, increasing account activity and spend.
• Identify opportunities to upsell and cross-sell relevant products and services.
• Understand customer requirements and recommend suitable solutions.
• Proactively follow up with clients to generate repeat business and maximise sales opportunities.
• Maintain accurate customer records and account information.
• Work towards sales targets and contribute to the wider team's success.
• Deliver a professional, positive and customer-focused experience on every call.

What we're looking for

We're looking for someone who is confident on the phone, commercially minded and passionate about delivering great customer service.

Ideally, you'll have:

• Experience in outbound calling, telesales, account management, customer relations or a similar customer-facing role.
• Strong communication and relationship-building skills.
• The confidence to identify sales opportunities and convert conversations into revenue.
• A proactive attitude and the motivation to achieve targets.
• The ability to manage customer accounts and build lasting relationships.
• A positive, resilient approach and a genuine desire to succeed.

Experience in upselling, cross-selling or developing existing customer accounts would be advantageous.

What's on offer?

• £26,000-£35,000 , depending on experience and performance structure.
• Uncapped commission, giving you the opportunity to increase your earnings.
• The opportunity to develop existing accounts and build valuable customer relationships.
• A role combining customer engagement, account growth and sales.
• The chance to develop your commercial skills and progress your career.