Customer Relations Administrator

Abri View All Jobs; Eastleigh; Sur place; GBP 20 000 - 28 000; Plein temps

Résumé du poste

Abri in Eastleigh is seeking a Customer Relations Administration role to support our Complaints Officers and the wider business in delivering great service to residents. You will manage administrative tasks, engage with customers about issues, and help identify practical solutions in a fast-paced environment.

You will spend a minimum of three days a week at our Eastleigh office (SO50 6AD), with remaining days flexible across other offices, cafés, or home.

Qualifications

• Experience in administrative support.
• Comfortable talking with customers about issues.
• Able to thrive in a fast-paced environment.
• Experience handling tricky conversations with customers.

Responsabilités

• Provide administrative support to Complaints Officers and the wider team.
• Handle customer inquiries and discuss issues with professionalism.
• Assist in finding practical solutions to customer problems in a fast-paced setting.
• Spend a minimum of three days per week at the Eastleigh office (SO50 6AD).

Connaissances

Administrative support

Customer service

Communication

Description du poste

Our customers are at the heart of everything we do. Our Customer Relations team plays a key role in finding out what's working and what isn't, turning around a poor experience, celebrating the great ones and learning from every one of them. You'll be part of our Customer Relations Administration Team, supporting our Complaints Officers and the wider business to find the best solutions for our customers. We're looking for someone with experience in administrative support, who isn't afraid to talk with customers about anything that's troubling them, loves working with like-minded colleagues and enjoys putting a smile back on someone's face. If you're confident talking with anyone, comfortable handling the occasional tricky conversation, thrive in a fast-paced environment and have provided administrative support before, this could be the role for you. You'll spend a minimum of three days a week at our Eastleigh office (SO50 6AD), connecting and collaborating with colleagues. The other days are yours to work wherever suits you best, whether that's another of our offices, a café or home. We'll review and interview suitable candidates as applications come in.

• We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
• We're investing in our communities, to address local issues and create opportunities for everyone

As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs. More information about Abri and our strategic objectives can be found at .