Complaint Officers X3

Abri; Eastleigh; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Abri in Eastleigh is seeking a dedicated Complaint Officer to guide customers through the complaint handling process, acknowledge and investigate cases, and reach fair outcomes.

You will promote a customer-first approach, act as an ambassador for Abri, and help deliver an outstanding experience by addressing root causes and continuous improvement. This role requires a minimum of three days per week in the Eastleigh office, with two days flexible work from home or another location.

Job description

We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in.

We’re looking a new Complaint Officer to join our teamwhere you'll deliver an exceptional experience for our customers by guiding them through the complaint handling process, acknowledging and investigating their case and reaching a fair outcome.

If you’re confident talking with customers, stakeholders and colleagues at all levels and experienced in investigating complaints and finding creative solutions all while ensuring the customer’s kept in the loop, this could be the role for you.

You’ll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers.

You'll be working from our Eastleigh office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home.

If this sounds like the opportunity you've been looking for and want to join a team as customer-focused and dynamic as you, we'd love to hear from you!