Hybrid Customer Relations Administrator

Abri View All Jobs; Eastleigh; On-site; GBP 20,000 - 28,000; Full time

Job summary

Abri in Eastleigh is seeking a Customer Relations Administration role to support our Complaints Officers and the wider business in delivering great service to residents. You will manage administrative tasks, engage with customers about issues, and help identify practical solutions in a fast-paced environment.

You will spend a minimum of three days a week at our Eastleigh office (SO50 6AD), with remaining days flexible across other offices, cafés, or home.

Qualifications

• Experience in administrative support.
• Comfortable talking with customers about issues.
• Able to thrive in a fast-paced environment.
• Experience handling tricky conversations with customers.

Responsibilities

• Provide administrative support to Complaints Officers and the wider team.
• Handle customer inquiries and discuss issues with professionalism.
• Assist in finding practical solutions to customer problems in a fast-paced setting.
• Spend a minimum of three days per week at the Eastleigh office (SO50 6AD).

Skills

Administrative support

Customer service

Communication

Job description

Abri in Eastleigh is seeking a Customer Relations Administration role to support our Complaints Officers and the wider business in delivering great service to residents. You will manage administrative tasks, engage with customers about issues, and help identify practical solutions in a fast-paced environment.

You will spend a minimum of three days a week at our Eastleigh office (SO50 6AD), with remaining days flexible across other offices, cafés, or home.