Housing Assistant

Abri; Bishopstoke; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Pension up to 10%

Retail discounts

Life assurance 5x salary

Parental leave

Health & wellbeing

Electric car scheme

Personal development

Colleague recognition

Flexible working

Free eye tests

Cycle to Work

Job summary

Abri is seeking a Housing Assistant to join our team. You will help customers with tenancy and neighbourhood enquiries, providing administrative support and ensuring a positive experience in every interaction.

The role involves working with Housing Partners across the organization, coordinating actions behind the scenes, and handling tenancy requests while supporting community activities. We value helpfulness, clear communication, and a customer-focused approach.

Qualifications

• Enjoy helping others and be customer-focused.
• Confident communication skills with customers.
• Organised and adaptable, able to manage a varied workload.
• Detail-oriented and accurate in completing tasks.

Responsibilities

• Assist customers with tenancy and neighbourhood enquiries.
• Provide excellent administrative support and ensure consistent service.
• Coordinate actions with Housing Partners and teams to resolve issues.
• Process tenancy requests and support neighbourhood activities.

Skills

Customer service

Administrative support

Job description

Your new role

At Abri, we're proud to say our customers are at the heart of all we do and so we can continue to provide a proactive, responsive and effective housing management service, we're delighted to say we're seeking a Housing Assistant to join our team.

This is a varied role where no two days are the same. You'll be helping customers with a range of tenancy and neighbourhood enquiries, providing excellent administrative support and ensuring customers receive a positive, consistent experience every time they interact with us.

You'll work closely with Housing Partners and teams across the business, helping to resolve issues, coordinate actions and keep things running smoothly behind the scenes. Whether you're speaking with customers, processing tenancy requests or supporting neighbourhood activities, you'll play an important role in helping people feel supported in their homes and communities.

We're looking for someone who enjoys helping others, communicates confidently and takes pride in getting the details right. You'll be organised, adaptable and comfortable managing a varied workload while maintaining a positive, customer-focused approach.

If you're passionate about great customer service and want the opportunity to join a team who are as committed as you are to doing the right thing for our customers each and every day, we'd love to hear from you!

For the full ins and outs of the role, be sure to take a look at the job description below.

Who we are

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
• We're investing in our communities, to address local issues and create opportunities for everyone

As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

What you can expect

• Benefit 1
• Benefit 2
• Benefit 3
• Benefit 4
• Benefit 5
• Benefit 6

What you can expect

• 28 days holiday + the opportunity to buy and sell holiday
• Generous pension scheme with contributions up to 10%
• Money off tons of high street and online retailers
• Life assurance of 5x your annual salary
• Generous parental and family leave
• Health and wellbeing packages
• Electric car scheme
• Personal development opportunities
• Colleague recognition scheme
• Flexible working
• Free eye tests
• Cycle to Work scheme

About you

We've all got different backgrounds, strengths and experiences. But we share the same values. It's these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri's commitment to safeguarding and promoting the welfare of children, young people and adults.

If you share our values and want to make a real difference in the world, you're on to a winner and we'd love to hear from you!

Be yourself

We're committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.

Flexible working

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can't promise to give you exactly what you want, but we do promise to consider it fully.