Housing Support Partner

Abri View All Jobs; Yeovil; On-site; GBP 15,000 - 21,000; Part time

Job summary

Abri is hiring a Housing Support Partner in Yeovil to work 22.5 hours per week. You will help customers sustain their tenancy, keep homes safe, and work within a supportive team to deliver a high standard of service.

The role requires enthusiasm, a can-do attitude and excellent people skills to handle sensitive conversations and complex housing-related needs. Interview on 10 November 2026 at Yeovil office.

Qualifications

• Experience delivering housing-related support to customers is advantageous.
• Strong communication and conflict-resolution skills.

Responsibilities

• Support a caseload of customers to promote tenancy sustainment and safe homes.
• Engage with customers to ensure their voices are heard and issues are resolved.

Skills

Customer service

Communication

Empathy

Job description

We're passionate about what we do and determined our customers continue to receive a service that is second to none throughout their tenancies.

We are delighted to be recruiting for a Housing Support Partner to join us on a permanent basis for 22.5 hours per week. Based out of our Yeovil office, you'll ensure our customers' wellbeing remains at the heart of everything we do. It's our priority that they are supported throughout their tenancy and their homes remain safe and managed to the highest standard. No two days will be the same in this role so enthusiasm, a can-do attitude, and a genuine passion for always going the extra mile will be essential as you'll take ownership of supporting a caseload of customers with housing related support needs engaging with and involving our customers wherever possible, so they know their voices are being heard. You'll have the confidence and assertiveness to engage with customers, sometimes managing difficult conversations, and using your excellent people skills to resolve any issues relating to their tenancy. This is a fast paced role within a supportive, close working team and promises to be hugely rewarding for the right candidate. Interview will take place on 10 November 2026 at Yeovil office. This is a fantastic opportunity to join a team as committed as you are to making a huge difference in the lives of our customers. To learn more about the ins and outs of the job, be sure to take a look at the job description below. Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We're delivering 10,0 0 homes by 2030, ensuring affordable housing is built where it's needed most
• We're investing in our communities, to address local issues and create opportunities for everyone

As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs. More information about Abri and our strategic objectives can be found at .