1st Line Service Desk Analyst

Abri Group; Eastleigh; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

Abri is seeking a friendly, enthusiastic 1st Line Service Desk Analyst to be the first point of contact for users, providing essential IT support and resolving queries. Based in our Eastleigh office with hybrid working (three days on site, two days flexible), you will join a team of around 15 and help deliver a smooth IT experience. Salary: up to £32,178 per annum depending on experience.

37 hours per week. Permanent contract.

Job description

Salary: up to £32,178 per annum depending on experience

Working hours per week: 37

Employment type: Permanent

Your new role

Are you passionate about helping people and solving problems? We’re looking for a friendly, enthusiastic, and tech-savvy individual to join our team as a 1st Line Service Desk Analyst.

In this role, you'll be the first point of contact for our users, providing essential IT support and ensuring a smooth and efficient experience for everyone who reaches out for help. Whether it's troubleshooting isasues, answering queries, or escalating more complex problems to the right team, your calm and confident approach will make all the difference.

This is a fantastic opportunity for someone who enjoys working in a dynamic environment, has a keen interest in technology, and takes pride in delivering excellent customer service. You’ll be supported by a knowledgeable team and given the tools you need to grow your skills and progress in your IT career.

We have an IT support team of around 15 members, and we are looking for someone to join our 1st line team.

You'll be working from our Eastleigh office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home.

If you're someone who loves a challenge, communicates clearly, and is ready to make a positive impact, we’d love to hear from you.

Why work with us?

We’re proud of our culture and the work we do and you’ll be joining a team that’s supportive, ambitious, and genuinely passionate about making a difference. If you’re looking for a role where your voice matters and your work has impact, we’d love to hear from you.

You’ll be based at one of our offices in Eastleigh (SO50 6AD), Yeovil (BA22 8WN), Bracknell (RG12 1RF), or London (W10 5BN). You’ll also be attending customer and community events happening all around our region. We ask that you spend a minimum of three days a week collaborating with colleagues at our offices or events or other touchdown spaces, and the other two days can be worked from at a place of your choosing, whether that’s at another of our offices, a cafe or at home.

Who we are

Abri is a large housing provider who own and manage over 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most

We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re reestablishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at www.abri.co.uk.