Customer Payments Specialist

One Utility Bill Ltd.; Newcastle upon Tyne; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

One Utility Bill Ltd. is seeking a Customer Payments Advisor to join its Payments team. You will handle a portfolio of customers with overdue payments, making 60 outbound calls daily, and respond to queries via email and phone, aiming for timely payments and resolution of disputes.

The role is office-based initially, with probation leading to up to 2 days from home. Working hours include rotating shifts 8am-4pm and 10am-6pm, and a total annual salary of £27,976 with £2,000 bonuses if objectives

Qualifications

• Confident speaking on the phone.
• Self-motivated and driven by targets.
• Great listening and communication skills.
• Excellent time management and multitasking.
• Unfraid to speak up with new ideas.

Responsibilities

• Own a portfolio of customers with overdue payments.
• Make 60 outbound calls per day.
• Manage queries via inbound and email with goals and targets.
• Obtain payments and resolve disputes in a timely manner.
• Guide customers back to financial stability and satisfaction.

Skills

Phone communication

Target driven

Active listening

Time management

Idea contribution

Job description

One Utility Bill Ltd. is seeking a Customer Payments Advisor to join its Payments team. You will handle a portfolio of customers with overdue payments, making 60 outbound calls daily, and respond to queries via email and phone, aiming for timely payments and resolution of disputes.

The role is office-based initially, with probation leading to up to 2 days from home. Working hours include rotating shifts 8am-4pm and 10am-6pm, and a total annual salary of £27,976 with £2,000 bonuses if objectives