Billing & Customer Experience Advisor (Remote)

YTL UK; West of England; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Pension contributions

Holiday buy/sell

Annual pay rises

Performance bonus

Health plan

Refer a friend scheme

Life assurance

Cycle to work

Family-friendly policies

Paid community day

Retail discounts

Job summary

water2business is recruiting for a Customer Relations role based in England. You will handle billing queries for business customers, owning cases end-to-end and delivering outstanding service without scripts.

The role offers a standard 9–5 schedule with evenings, weekends and bank holidays free, plus the option to work from home one day a week after probation. We invest in development through coaching and regular reviews.

Qualifications

• Experience handling billing queries and customer inquiries.
• Strong written and verbal communication skills.
• Ability to work with multiple data sources to resolve issues.

Responsibilities

• Assist business customers with billing queries from start to finish.
• Engage with customers via phone, email and letter to deliver memorable service.
• Collaborate with team and develop skills through coaching and development initiatives.

Skills

Customer service

Active listening

Communication skills

Tools

CRM systems

Job description

water2business is recruiting for a Customer Relations role based in England. You will handle billing queries for business customers, owning cases end-to-end and delivering outstanding service without scripts.

The role offers a standard 9–5 schedule with evenings, weekends and bank holidays free, plus the option to work from home one day a week after probation. We invest in development through coaching and regular reviews.