Read more

Teleperformance Ltd; Measham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Perks at Work — Discounts & Wellbeing

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Inspire Awards

Refer-A-Friend £1200

Wellbeing Webinars

Job summary

Teleperformance Ltd in Measham is seeking a Back-Office Processing Agent to join our fulfilment centre. You will handle inbound and outbound white mail and fulfilment activities across multiple lines of business, including processing customer paperwork and using office machinery to meet client requirements.

The successful candidate will have proven customer service experience, attention to detail, initiative, and the ability to work to strict timeframes.

Qualifications

• Proven experience in a Customer Service focused environment.
• Proven experience of working within a fulfilment environment or similar back-office roles.
• Proven experience of handling customer requests.
• Proven ability to pay close attention to detail.
• Proven ability to use initiative.
• Proven ability to adhere to strict timeframes.

Responsibilities

• Provide the best customer service by handling inbound and outbound whitemail and fulfilment activities across multiple lines of business.
• Handle customer paperwork and use office machinery to fulfil client requirements.

Skills

Customer service

Fulfilment experience

Attention to detail

Initiative

Time management

Adaptability

Team collaboration

Tools

MS Word

Excel

Email

Job description

: 37.5 hours, Monday – Friday, 8am - 4.30pm

Contract

: Permanent

The Role

We are currently seeking a Back-Office Processing Agent to work within our specialist fulfilment center located in Measham.

You will be responsible for providing the best customer service by dealing with customers inbound & outbound whitemail and fulfilment activities across multiple lines of business. This work will involve handling customer paperwork and the use of office-based machinery to fulfil client requirements.

Experience

• Proven experience in a Customer Service focused environment.
• Proven experience of working within a fulfilment environment or similar back-office roles.
• Proven experience of handling customer requests.
• Proven ability to pay close attention to detail.
• Proven ability to use initiative.
• Proven ability to be able to adhere to strict timeframes

Skills/Personal attributes

• Excellent organisational, communication and writing skills.
• Computer literacy is essential including MS Word, Excel and E-mail.
• Must be confident to make difficult decisions based on a number of criteria’s.
• Organised and methodical, with an eye for detail.
• Be flexible and have an adaptive approach to your work.
• Can demonstrate a consistent and friendly approach, positive attitude and positive language.

Competencies and Specific Skills

• Takes ownership and accountability
• Lives and breathes the company values
• Self-motivated and can motivate others
• Advanced levels of resilience and focus

What you get from us

• Perks at Work – Savings Discounts / Free Online ClassesHelp@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey