Warehouse Operative and Customer Support (m/f/d)

Fastenal Europe; Stafford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Excellent starting salary

20 Days Holidays plus 8 Bank Holiday

Auto-enrolment pension

Monthly bonus after probation period

Excellent long-term prospects and 1op3

International travel and training

Job summary

Fastenal Europe in Stafford is seeking a reliable customer service/warehouse operative to join a growing team. The role combines frontline customer support with practical warehouse duties and requires a full UK driving license for van duty.

You will handle calls and emails, assist with stock purchasing, and support shipping, receiving, and cycle counts. A long-term career path with chances to advance into senior sales or management is highlighted.

Qualifications

• Experience in customer service or warehouse operations.
• Full UK driving licence is required.
• Willingness to progress into managerial or senior sales roles.

Responsibilities

• Handling incoming calls and emails to identify and meet customers' needs.
• Purchasing stock and managing POS and general operations.
• Warehouse tasks: picking, packing, receiving, cycle counts, and shipping processing.
• Forklift licence would be a big plus but can be obtained on-the-job.

Job description

Salary/Rate
Annual salary of £27,000 (additional bonus option after successful probation period) and excellent in-house training and future prospects with over 95% of staff promoted from within.

Salary/Rate
Annual salary of £27,000 (additional bonus option after successful probation period) and excellent in-house training and future prospects with over 95% of staff promoted from within.

Salary/Rate
Annual salary of £27,000 (additional bonus option after successful probation period) and excellent in-house training and future prospects with over 95% of staff promoted from within.
Location: Stafford
Mode: Full-time
Hours: Monday to Thursday 8-5pm. Friday 8am-2:30pm. No weekends
An interesting position with lots of opportunities for progression in a soon to be opened establishment, working with an exciting new customer with strong forecasts for growth.
We are looking for approachable, all-rounded customer support/warehouse op candidates, who thrive under pressure and can deliver exceptional customer service whilst also working within a warehouse supporting role. Full UK driving license would be required as you'd be driving with a company van.
Furthermore, this would be a great opportunity for those interested in pursuing a long-term career and willing to progress into managerial or senior sales roles in the future, amongst other internal career routes.
Customer Services
Key responsibilities will include:
Handling incoming calls, answering emails, identifying and evaluating customers' needs to deliver satisfaction, going the extra mile to engage customers, purchasing stock, general operations in the POS, communicating with colleagues, and providing customers with updates. IT skills would be advantageous.
Warehouse
Picking, packing, receiving, cycle counts, managing shipping and processing goods in, general warehouse operations. Forklift licence would be a big plus but can be obtained on-the-job.
If you have warehouse and/or customer service experience and would like to build your career with a well-established company then this position is the right fit for you.
Package

• Excellent starting salary
• 20 Days Holidays plus 8 Bank Holiday
• Auto-enrolment pension
• Monthly bonus after your probation period
• Excellent long-term prospects and progression opportunities
• International travel and training events.
• #148 World's Best Employer 2018 (Forbes)
• #68 World's Most Innovative Company 2016 (Forbes)
• We are proud to work and partner with the world's largest companies
  

Job Type: Permanent
Start Date: ASAP
Contract Length: Permanent