Customer Order Management Administrator

Morgan Jones Recruitment Consultants; Peterborough; Hybrid; GBP 29,000 - 39,000; Full time

Job summary

Morgan Jones Recruitment Consultants is seeking a Customer Order Management Administrator in Peterborough to oversee the full order lifecycle from entry to fulfilment, coordinating with distribution centres and manufacturing plants, and keeping customers informed.

The role is hybrid (3 days on site) with a £15.23 hourly rate on a 6-month contract, requiring strong customer service skills, MS Office proficiency, and awareness of export documentation.

Qualifications

• GCSE Maths and English or equivalent is required.
• Previous experience in customer order management, account management, or supply chain operations.
• Strong proficiency in MS Office; experience with Oracle is advantageous.

Responsibilities

• Oversee the full order life cycle, from entry and modifications to fulfilment and logistics.
• Act as the main contact for customers, internal teams, and external partners.
• Resolve customer queries and elevate complex issues when necessary.
• Ensure compliance with export policies and prepare necessary shipping documentation.
• Generate and distribute internal and customer reports.
• Drive process improvements to enhance customer satisfaction.

Skills

Customer service

Attention to detail

Proactive problem-solving

Communication

Collaboration

Education

GCSE Maths & English

Degree preferred

Tools

Microsoft Office

Excel

Outlook

Teams

Oracle

Job description

Customer Order Management Administrator

Location: Peterborough | Salary: £15.23 per hour | Hours: Monday to Friday, 8:00am - 4:30pm (Hybrid, 3 days on site) | Contract: 6 months

Are you an experienced customer service professional looking for a new challenge? Do you thrive in a fast-paced environment where attention to detail and proactive problem-solving are key? If so, we have an exciting opportunity for you.

About the Role

As a Customer Order Management Administrator, you will be the primary point of contact for assigned customer accounts, overseeing the entire order life cycle to ensure seamless processing and fulfilment. Your role will involve managing orders from entry to completion, liaising with distribution centres and manufacturing plants, and ensuring excellent customer communication throughout.

Key Responsibilities

• Oversee the full order life cycle, from entry and modifications to fulfilment and logistics
• Act as the main contact for customers, internal teams, and external partners
• Resolve customer queries and elevate complex issues when necessary
• Ensure compliance with export policies and prepare necessary shipping documentation
• Generate and distribute internal and customer reports
• Drive process improvements to enhance customer satisfaction

What We're Looking For

• Customer Service Expertise: Strong background in customer support with a proactive and detail-oriented approach
• Tech-Savvy: Proficient in Microsoft Office, particularly Excel, Outlook, and Teams (Oracle experience is a bonus)
• Collaboration & Communication: Ability to build strong relationships and communicate effectively with diverse teams
• Problem-solving: A results-driven mindset with the ability to handle challenges efficiently
• Knowledge of Supply Chain & Logistics: Not mandatory, but highly beneficial

Qualifications & Experience

• GCSE in Maths and English or equivalent is required; a college or university degree is preferred
• Previous experience in customer order management, account management, or supply chain operations
• Strong proficiency in MS Office; experience with Oracle is advantageous

This is an excellent opportunity to develop your career within a dynamic and supportive environment. If you have a passion for customer service and a keen eye for process improvement, we want to hear from you.

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.