Customer Operations Team Lead - Hybrid, Process Improvement

Graham & Brown; Padiham; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

A leading home design company in Padiham is seeking a Customer Operations Team Leader to enhance customer satisfaction and lead a team of Advisors. The ideal candidate will possess a proven track record in customer service leadership, excellent communication skills, and the capability to analyze data for process improvements. The role promotes a customer-centric culture while driving operational excellence. This position offers a hybrid working model, generous pension, significant discounts, and a vibrant work atmosphere.

Benefits

Your birthday off

Hybrid working option

Fantastic discount up to 60%

Generous pension scheme (10%)

Free parking

Regular social events

Qualifications

• Proven experience in a customer service or operations leadership role.
• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.

Responsibilities

• Oversee a team of Advisors to deliver exceptional customer service.
• Develop and implement strategies to improve customer operations.
• Collaborate with departments to enhance service delivery.

Skills

Customer service leadership

Excellent communication

Data analysis

Problem-solving

Job description

A leading home design company in Padiham is seeking a Customer Operations Team Leader to enhance customer satisfaction and lead a team of Advisors. The ideal candidate will possess a proven track record in customer service leadership, excellent communication skills, and the capability to analyze data for process improvements. The role promotes a customer-centric culture while driving operational excellence. This position offers a hybrid working model, generous pension, significant discounts, and a vibrant work atmosphere.