Global Operations Coordinator — Customer Fulfillment & Logistics

Confidential

Watford

On-site

GBP 26,000 - 29,000

Full time

2 days ago
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Benefits offered by this job

20 days' annual leave
increasing with service to 25 days
five personal days
a wellness day
your birthday off
group life assurance
a pension scheme
subsidised on-site meals
paid sick days
regular office socials

Job summary

Our client in Watford, Hertfordshire, is recruiting an Operations Co-Ordinator to support the full lifecycle of customer order fulfilment, from initial enquiries through to delivery coordination and issue resolution.

You will work closely with internal teams and third-party logistics providers to ensure orders are delivered on time and in full, providing regular updates and handling invoices and supporting documentation.

Qualifications

  • Customer service or order processing experience preferred.
  • Strong communication and problem-solving skills required.
  • Attention to detail and proactive approach essential.

Responsibilities

  • Monitor customer orders and provide accurate updates.
  • Prepare invoices and supporting documentation.
  • Coordinate domestic and international logistics.
  • Investigate discrepancies and escalate issues as needed.
  • Maintain accurate order records; liaise with internal teams and third-party logistics providers.
  • Ensure goods are delivered on time and in full; provide proactive customer updates.

Skills

Customer service
Communication skills
Attention to detail
Problem solving
Order processing
CRM systems
Logistics knowledge

Tools

CRM systems
Logistics software

Job description

Our client in Watford, Hertfordshire, is recruiting an Operations Co-Ordinator to support the full lifecycle of customer order fulfilment, from initial enquiries through to delivery coordination and issue resolution.

You will work closely with internal teams and third-party logistics providers to ensure orders are delivered on time and in full, providing regular updates and handling invoices and supporting documentation.

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