Order & Customer Success Specialist

The Recruitment Consultancy Ltd; Steyning; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dynamic technology company in the UK is seeking an Order Administrator to manage order processing and customer inquiries. In this varied role, you will handle orders by email, ensure timely dispatch, and resolve telephone queries regarding pricing and stock. Strong communication, organisational, and IT skills are crucial, as well as a passion for exceptional customer service. Candidates should have their own transport due to rural office location, making this role vital for relationship building with business customers.

Qualifications

• Strong communication skills are necessary to handle customer queries effectively.
• Passion for customer service to ensure satisfaction and loyalty.
• Ability to organise tasks and handle multiple inquiries simultaneously.
• Proficient in IT for efficient order processing and communication.

Responsibilities

• Process orders received via email and ensure timely completion.
• Handle telephone queries regarding pricing and stock.
• Liaise with suppliers to organise installation dates.

Skills

Excellent communication skills

Customer service passion

Organisation skills

Multi-tasking skills

Good IT skills

Job description

A dynamic technology company in the UK is seeking an Order Administrator to manage order processing and customer inquiries. In this varied role, you will handle orders by email, ensure timely dispatch, and resolve telephone queries regarding pricing and stock. Strong communication, organisational, and IT skills are crucial, as well as a passion for exceptional customer service. Candidates should have their own transport due to rural office location, making this role vital for relationship building with business customers.