Customer Operations Advisor

Currys plc; Poole; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology retailer in Poole is seeking a Customer Operations Advisor to support various operational tasks. The role includes analyzing orders, providing IT support, and liaising with suppliers. Ideal candidates possess strong attention to detail, communication skills, and proficiency in Microsoft Office. This position includes benefits such as a performance-related bonus and opportunities for hybrid working.

Benefits

Performance related bonus of up to 10%

Product discounts

Wellbeing initiatives

Hybrid working

25 days holiday plus 8 public holidays

Qualifications

• Excellent attention to detail and communication skills.
• Experience working in administration or customer service.
• IT literate with ability to use Microsoft Office including Outlook, Word, Excel.
• Experience working in a B2B environment would be an advantage.

Responsibilities

• Review customer feedback and identify recurring issues.
• Perform daily compliance checks on direct orders.
• Work with Sales teams to support internal sales process improvements.
• Create part codes and maintain product specs.
• Track and maintain optimal stock levels.
• Liaise with external suppliers to order stock.
• Create and maintain procedure documents.
• Support setup and enrolment for business products.
• Provide first line IT support.

Skills

Attention to detail

Communication skills

IT literacy

Customer service experience

Tools

Microsoft Office

Job description

Overview

Joining us as a Customer Operations Advisor in our Specialist Business Centre in Poole you'll quickly realise no two days are the same. Today you could be analysing orders and preventing potential fraud and tomorrow you could be supporting colleagues who have hardware issues or purchasing stock. As this is such a varied role, you'll really be able to get stuck in and make it your own.

Responsibilities

• Reviewing customer feedback and identifying any recurring issues working with the Quality Control Manager to reduce them
• Performing daily compliance checks on all direct orders to minimise financial risk to the business
• Work with Sales teams to support improvement with internal sales processes
• Creating part codes whilst ensuring all product specs are up to date
• Tracking and maintaining optimal stock levels to meet operational needs and placing purchase orders in line with forecasts.
• Liaise with external suppliers to order stock
• Takes ownership of multiple reports across varied datasets producing results to deliver actionable insight
• Create and maintain a full set of working procedure documents for all core activities carried out within the role. Maintain version control for these documents.
• Support the setup and enrolment for business products, ensuring accurate adherence to established processes and any necessary troubleshooting
• Provide first line IT support to the contact centre and liaise with internal IT to escaier larger issues

Qualifications

• Excellent attention to detail and communication skills
• Experience working in administration or customer service
• To be IT literate with ability us use Microsoft Office including Outlook, Word, Excel
• Experience working in a B2B environment would be an advantage

Company Culture

At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive - and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Benefits

• Performance related bonus of up to 10%
• Product discounts on the latest tech
• A range of wellbeing initiatives
• Hybrid working
• 25 days holiday plus 8 public holidays

Join Our Team

Join our Business Sales team and we'll be with you every step of the way, helping you make this role your own and develop the career you want. We'll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.